Junior Application Support Analyst (Trading) VIE M/F

Crédit Agricole Group; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

Amundi in Dublin is seeking a Junior Support Analyst VIE to join our growing team. The successful candidate will apply their existing technical skills to the support of trade management and execution activities within Europe’s largest Asset Manager.

You will provide 1st level application support for production issues, conduct root-cause analysis, document resolutions, and collaborate with business users and technology teams to resolve issues promptly.

Qualifications

• Experience in 1st level application support for production issues.
• Knowledge of incident management and issue prioritisation.
• Fluent English with strong communication abilities.

Responsibilities

• Provide 1st level application support for production issues from initial contact to resolution and documentation.
• Apply incident/problem management and prioritisation to critical processes across Order management, Trading, and Decision support.
• Process user access and authorisation requests.
• Assist onboarding of new clients to OMS, Trading, PMS and Risk modules of ALTO.
• Document and optimise support activities.
• Deliver end-user training when needed.

Skills

1st level support

Incident management

Problem solving

Communication skills

Tools

ALTO platform

Job description

Who we are looking for

Amundi has an opening for a Junior Support Analyst VIE to join our growing team in Dublin. The successful candidate will have the opportunity to apply their existing technical skills to the support of trade management and execution activities within Europe’s largest Asset Manager.

Why this role is important to us

The Application Support team provides day-to-day assistance for end-users of ALTO – Amundi’s internally developed investment platform, now also used by over 50 external clients globally.

What you will be responsible for

• Providing 1st level application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action, collaborating with business users and technology teams to resolve issues in a timely manner.
• Using incident/problem management/prioritisation skills in the support of critical Investment business processes from Order management, Trading to Decision support and Portfolio management.
• Processing user requests for application access and authorisation.
• Helping to onboarding new clients onto the OMS, Trading, PMS and Risk modules of the ALTO platform.
• Document and optimize the support activity.
• Provide end-user training, where necessary.

What we value for the role

• Knowledge of the Investment or Asset Management industry
• Desire to progress within their role, both technically and in terms of business knowledge.
• Fluency in English
• Good communication skills, including the ability to communicate with business and development teams on both functional and technical topics.
• Ability to work as part of a team, but also independently on own initiative, once trained.
• Ability to work on both project and business-as-usual activities simultaneously.