Junior Service Desk Analyst — IT Support Specialist

Jobless; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

Ergo is seeking a Service Desk Analyst based in the city centre to provide first-line IT support to internal staff and a global client base. The role is a full-time day position with potential shift requirements to meet client needs.

You will take ownership of incidents, install and troubleshoot IT software/hardware, and work with stakeholders to maintain high service levels. The role involves documentation, training when needed, and contributing to a culture of community and empowerment.

Qualifications

• 1+ years' work experience desirable.
• Part of the Global Service Desk 24x7 rota.
• Some formal IT training.

Responsibilities

• Provide first line technical support to internal staff and to our Global external client base.
• Assume full ownership of all allocated support cases and ensure timely, professional resolution.
• Install, configure and troubleshoot IT software and hardware.
• Highlight anomalies on customer sites, raise service tickets and escalate as needed.
• Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions.
• Document relevant technical information in our ITSM tool and One Note library.

Skills

Communication skills

Customer relationship management

Active listening

Calm under pressure

Resourceful

Growth mindset

MSCA/MSA study

Microsoft Windows familiarity

Education

MTA/MSCA certification

Tools

Microsoft Windows

Office Suite

Job description

Ergo is seeking a Service Desk Analyst based in the city centre to provide first-line IT support to internal staff and a global client base. The role is a full-time day position with potential shift requirements to meet client needs.

You will take ownership of incidents, install and troubleshoot IT software/hardware, and work with stakeholders to maintain high service levels. The role involves documentation, training when needed, and contributing to a culture of community and empowerment.