IT Support Specialist — Onsite (12-Month Contract)

Ripple; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Bonuses & equity

Health & retirement benefits

Onsite meals & snacks

Job summary

Ripple in Dublin, Ireland, is seeking an IT Support Specialist for a 12-month fixed-term contract. You will provide front-line IT support to staff, manage onboarding/offboarding, and partner with the IT team to keep systems running smoothly.

You'll troubleshoot SaaS apps (Google Workspace, Okta, Atlassian Cloud, Slack), handle device management (Azure AD, Jamf, Intune), and maintain asset records. This onsite role requires strong communication and a readiness to work with on-call rotations.

Qualifications

• Proven experience providing IT support in a corporate environment.
• Proficiency with ticketing systems such as Jira and FreshService.
• Hands-on experience supporting enterprise SaaS platforms.
• Familiarity with conference room technologies (Neat, Crestron, Logitech).
• Experience with Wi‑Fi, VPN, DNS, or basic networking troubleshooting.
• Knowledge of information security best practices.
• Strong problem-solving and communication skills.
• Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.

Responsibilities

• Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
• Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
• Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
• Lead New Hire IT Orientation and provide day-one technical guidance.
• Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
• Maintain accurate asset management and inventory records.
• Develop and maintain IT documentation for end users and internal teams.
• Support IT initiatives, including deployments, office moves, and system migrations.
• Provide coverage for teammates during absences; participate in global on-call rotations when required.

Skills

Ticketing systems (Jira)

FreshService

SaaS support

macOS & Windows

Onsite collaboration

Communication skills

Tools

Jira

FreshService

Google Workspace

Okta

Atlassian Cloud

Slack

Azure AD

Jamf

Intune

Neat

Crestron

Logitech

Job description

Ripple in Dublin, Ireland, is seeking an IT Support Specialist for a 12-month fixed-term contract. You will provide front-line IT support to staff, manage onboarding/offboarding, and partner with the IT team to keep systems running smoothly.

You'll troubleshoot SaaS apps (Google Workspace, Okta, Atlassian Cloud, Slack), handle device management (Azure AD, Jamf, Intune), and maintain asset records. This onsite role requires strong communication and a readiness to work with on-call rotations.