IT Support Specialist: Onsite, Enterprise SaaS & Growth

Hidden Road; Dublin; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Bonuses

Equity

Mobile phone stipend

R&R days

Wellness program

Job summary

Ripple is seeking a dedicated IT Support Specialist in Dublin to ensure our global team stays productive. You will provide frontline IT support, handle onboarding/offboarding, manage assets, and participate in on-call rotations, working with the IT Support Manager.

Ideal candidates have experience with Jira/FreshService, SaaS platforms, and conference-room tech, and are comfortable working onsite five days a week to support a fast-moving, collaborative culture at Ripple.

Qualifications

• Proven experience providing IT support in a corporate environment.
• Proficiency with ticketing systems such as Jira and FreshService.
• Hands-on experience supporting enterprise SaaS platforms.
• Familiarity with conference room technologies (Neat, Crestron, Logitech).
• Experience with Wi‑Fi, VPN, DNS, or basic networking troubleshooting.
• Knowledge of information security best practices.
• Strong problem-solving and communication skills.
• Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.

Responsibilities

• Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
• Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
• Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
• Lead New Hire IT Orientation and provide day-one technical guidance.
• Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
• Maintain accurate asset management and inventory records.
• Develop and maintain IT documentation for end users and internal teams.
• Support IT initiatives, including deployments, office moves, and system migrations.
• Provide coverage for teammates during absences; participate in global on-call rotations when required.

Skills

IT support

Ticketing systems

SaaS platforms

Conference room tech

Networking basics

Information security

Communication skills

Onsite collaboration

Tools

Jira

FreshService

Atlassian Cloud

Slack

Neat / Crestron / Logitech

Azure AD / Jamf / Intune

Job description

Ripple is seeking a dedicated IT Support Specialist in Dublin to ensure our global team stays productive. You will provide frontline IT support, handle onboarding/offboarding, manage assets, and participate in on-call rotations, working with the IT Support Manager.

Ideal candidates have experience with Jira/FreshService, SaaS platforms, and conference-room tech, and are comfortable working onsite five days a week to support a fast-moving, collaborative culture at Ripple.