IT Support Specialist II - Tier 1/2, Remote Troubleshooter

Kaseya Careers; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Kaseya is seeking an experienced IT Helpdesk Support Specialist to deliver Tier 1 and Tier 2 support across the enterprise. You will troubleshoot hardware and software, manage user access, and ensure exceptional IT support for staff in your region.

In this role you will work with Windows and macOS, handle onboarding/offboarding, remote support, and contribute to knowledge management while improving helpdesk processes. Occasional on-call travel may be required.

Qualifications

• 3+ years' experience in IT Helpdesk, Service Desk or Desktop Support.
• Solid troubleshooting of Windows and macOS, hardware and software.
• Experience with helpdesk ticketing systems and user access management.

Responsibilities

• Provide Tier 1 and Tier 2 IT helpdesk support across the enterprise.
• Diagnose and resolve hardware, software and OS issues on desktops, laptops, and devices.
• Manage new user onboarding and offboarding, access and software assignments.
• Perform remote support and configure software and systems as required.
• Create and maintain knowledge articles and contribute to process improvements.
• Participate in on-call rotations and assist with escalations as needed.

Skills

Helpdesk experience

Windows & macOS troubleshooting

Hardware & software diagnostics

Ticketing systems

Tools

Ticketing systems

Job description

Kaseya is seeking an experienced IT Helpdesk Support Specialist to deliver Tier 1 and Tier 2 support across the enterprise. You will troubleshoot hardware and software, manage user access, and ensure exceptional IT support for staff in your region.

In this role you will work with Windows and macOS, handle onboarding/offboarding, remote support, and contribute to knowledge management while improving helpdesk processes. Occasional on-call travel may be required.