Technical Support Engineer - L1 (IT Systems & Networking)

Kaseya Careers; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

Kaseya in Dublin is seeking a Technical Support Engineer - L1 with strong customer service experience to join our global support team. You will handle chats, phones, and tickets, resolving IT issues for MSPs and internal IT teams while upholding our high service standards.

Based in our Dublin office, you will collaborate with engineering and operations to expand our professional excellence in support. The role demands problem-solving, effective communication, and a proactive attitude to keep

Qualifications

• Hands-on experience with Linux commands and troubleshooting.
• Strong knowledge of Windows server hardware troubleshooting.
• Experience with PuTTY/SSH and log analysis.
• Familiar with AD permissions and Group Policy.
• Excellent written and verbal communication skills.
• Willing to work from the Dublin office.

Responsibilities

• Provide Level 1 technical support to Kaseya customers.
• Diagnose issues across OS, networking, and storage concepts.
• Respond to chats, calls, and tickets promptly and professionally.
• Meet internal KPI targets and customer satisfaction goals.

Skills

Linux/UNIX

Windows OS

VMware Hyper-V

BIOS/UEFI

PuTTY/SSH

Event log analysis

AD permissions

TCP/IP troubleshooting

Networking basics

Excellent communication

Job description

Kaseya in Dublin is seeking a Technical Support Engineer - L1 with strong customer service experience to join our global support team. You will handle chats, phones, and tickets, resolving IT issues for MSPs and internal IT teams while upholding our high service standards.

Based in our Dublin office, you will collaborate with engineering and operations to expand our professional excellence in support. The role demands problem-solving, effective communication, and a proactive attitude to keep