IT Support Specialist

MOURI TECH PTE. LTD.; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

MOURI TECH PTE. LTD. in Ireland seeks an experienced IT Support professional to manage incidents, fulfill service requests, and provide end-user assistance across corporate environments.

The role emphasizes strong knowledge of Windows and Microsoft 365, experience with AV systems and video conferencing, and the ability to work effectively in a multinational IT operations team. You will support devices, printers, and network connectivity, contribute to asset lifecycle processes, and uphold

Qualifications

• Minimum 3 years of experience in IT Support, Service Desk, End User Computing (EUC), Desktop Support, or Workplace Technology Support roles.
• Proven experience in incident management, service request fulfilment, and end-user support within a corporate IT environment.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Experience supporting laptops, desktops, mobile devices, printers, and peripheral equipment.
• Working knowledge of networking fundamentals including VPN, and wireless connectivity troubleshooting.
• Experience supporting Audio Visual (AV) systems, meeting room technologies, video conferencing platforms, and collaboration tools.
• Familiarity with IT asset management processes and asset lifecycle administration.
• Basic understanding of IT security, access control, endpoint protection, and compliance requirements.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Experience working in a multinational and geographically distributed IT support environment is preferred.
• Excellent communication and stakeholders' management skills with high-quality customer-oriented mindset.

Skills

Incident management

Service request fulfilment

End-user support

Windows OS & Microsoft 365

Device support (laptops/desktops/mob"e

Networking fundamentals (VPN/WiFi)

AV systems & video conferencing

IT asset management

IT security basics

Analytical & troubleshooting

Multinational IT support experience

Customer-oriented mindset

Job description

• Minimum 3 years of experience in IT Support, Service Desk, End User Computing (EUC), Desktop Support, or Workplace Technology Support roles.
• Proven experience in incident management, service request fulfilment, and end-user support within a corporate IT environment.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Experience supporting laptops, desktops, mobile devices, printers, and peripheral equipment.
• Working knowledge of networking fundamentals including VPN, and wireless connectivity troubleshooting.
• Experience supporting Audio Visual (AV) systems, meeting room technologies, video conferencing platforms, and collaboration tools.
• Familiarity with IT asset management processes and asset lifecycle administration.
• Basic understanding of IT security, access control, endpoint protection, and compliance requirements.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Experience working in a multinational and geographically distributed IT support environment is preferred.
• Excellent communication and stakeholders' management skills with high-quality customer-oriented mindset.