Desktop Support Specialist

SISL Global; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

SISL Global is seeking an experienced IT Support Specialist to act as the primary on-site IT contact for our Dublin site, coordinating with remote support and engineering teams. You will provide onsite desktop and end-user support, handle hardware deployment and refresh programmes, manage incidents and service requests, and support applications, mobility, and printers.

Strong customer service and communication skills are essential, with experience in enterprise environments; you will also

Qualifications

• 3-5+ years of Desktop Support / EUC Support
• Strong Windows 10/11, Office 365 and Active Directory knowledge
• Hardware and software troubleshooting expertise
• Experience with ServiceNow or similar ITSM tools
• Strong customer service and communication skills
• Experience supporting users in enterprise or financial services environments is highly preferred

Responsibilities

• Provide onsite desktop and end-user support.
• Hardware break-fix and device deployment activities.
• Laptop/Desktop build, installation and refresh programmes.
• Incident and service request management.
• Application troubleshooting and user support.
• Mobile device and printer support.
• Support major technology changes and rollout activities.
• Vendor coordination and site support activities.
• Maintain accurate ITSM documentation and ticket hygiene.
• Stakeholder engagement with local business users and leadership.

Skills

Windows 10/11

Office 365

Active Directory

ITSM tools

Customer service

Vendor coordination

Tools

ServiceNow

Job description

The role requires a strong customer-focused individual capable of acting as the primary IT contact for the site while coordinating with remote support and engineering teams.

Key Responsibilities

• Provide onsite desktop and end-user support.
• Hardware break-fix and device deployment activities.
• Laptop/Desktop build, installation and refresh programmes.
• Incident and service request management.
• Application troubleshooting and user support.
• Mobile device and printer support.
• Support major technology changes and rollout activities.
• Vendor coordination and site support activities.
• Maintain accurate ITSM documentation and ticket hygiene.
• Stakeholder engagement with local business users and leadership.

Required Skills

• 3-5 + years of Desktop Support / EUC Support experience.
• Strong Windows 10/11, Office 365 and Active Directory knowledge.
• Hardware and software troubleshooting expertise.
• Experience with ServiceNow or similar ITSM tools.
• Strong customer service and communication skills.
• Experience supporting users in enterprise or financial services environments is highly preferred.