IT Support Specialist Dublin

Asana, Inc.; Dublin; On-site; EUR 48,000 - 52,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Family building benefits

Retirement plans

In-office dining options

Job summary

Asana is seeking an experienced IT Support Specialist for our Dublin, Ireland office. You will provide in-person and remote IT support, helping colleagues locally and supporting Asana’s global operations through ticketing and Slack.

You are collaborative, detail-oriented and proactive, capable of troubleshooting hardware and software across Apple, Windows, and ChromeOS devices, and deploying new laptops using JAMF, Intune and ABM.

Qualifications

• Experience in IT support roles, including hardware troubleshooting on Apple, Windows and Chromebooks.
• Basic AV and networking knowledge (video conferencing, WiFi, VPN).
• Experience working with distributed teams and ticket-based enterprise workflows.
• Familiarity with IT ticketing tools (Zendesk or similar) and device deployment.
• Knowledge of deployment tools like JAMF, Intune, ABM is a plus.

Responsibilities

• Provide in-person IT support for users at the Dublin office and remote support for global users via ticketing.
• Respond to requests via chat and ticketing systems.
• Troubleshoot hardware and software issues on Apple, Windows, and ChromeOS devices.
• Build and deploy laptops using JAMF, Intune, ABM, etc.
• Assist with IT onboarding and welcome sessions; manage system access.
• Deploy software to end-users; maintain conference rooms and AV systems.
• Manage hardware and software inventory.

Skills

IT support

Hardware troubleshooting

Windows

Apple/macOS

ChromeOS

VPN/Networking basics

Ticketing systems

Tools

JAMF

Intune

ABM

Zendesk

Slack

Job description

Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

What you’ll achieve

• Provide in-person support for users in the IT Lounge
• Respond to user requests via standard support tools like chat and ticketing systems
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc
• Participate in the IT on-boarding experience and IT welcome sessions
• Manage system access for Asana’s users
• Deploy and support software to end-users
• Help to maintain functionality in conference rooms and all-hands spaces
• Manage hardware and software inventory

About you

• Experience in IT support roles that includes
  • Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
  • Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
  • Experience with being part of a distributed team, whose main HQ might be in another location
  • Experience using and managing ticket-based enterprise workflow management
  • systems, particularly Asana, Zendesk or similar
• A positive, service-oriented attitude
• Solid problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €48,000 - €51,750. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.

#LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.