IT Service Engineer Manager

Sysco Ireland; Limerick; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Sysco International is seeking an IT leader to manage a team of Service Engineers, delivering high-quality desktop and end-user support across the region. You will coach, develop, and act as escalation point, collaborating with local and global technology teams.

The role requires travel to Dublin, Limerick or Belfast offices three times per week in a hybrid setup, with a focus on service excellence and continuous improvement.

Qualifications

• Hands-on expertise in troubleshooting desktop and laptop computers.
• Strong knowledge of Microsoft Windows, Microsoft 365 (Office 365), macOS, VMware Workspace ONE.
• Experience using remote support tools to diagnose and resolve issues on remote devices.

Responsibilities

• Lead and develop a team of Service Engineers and act as escalation point.
• Collaborate with local and global technology teams to improve services.
• Drive continuous improvement and modernise technology services.
• Travel to Dublin, Limerick or Belfast offices 3 times per week as required.

Skills

People management

Technical leadership

Customer focus

Communication skills

Troubleshooting desktops/laptops

Tools

Microsoft Windows

Microsoft 365 / Office 365

macOS

VMware Workspace ONE

Remote support tools

Job description

Are you an experienced IT leader with a passion for technology and people development? We are seeking a Service Engineer Manager to lead a team of IT Field Support Engineers, ensuring the delivery of high-quality technical support and a consistent technology experience across the region.

In this role, you will be responsible for managing, coaching, and developing a team of Service Engineers while acting as a key escalation point for complex technical issues. You will work closely with both local and global technology teams to deliver excellent service, drive continuous improvement, and support the ongoing modernisation of technology services.

We are offering a hybrid working contract where you will be required to attend the Dublin, Limerick or Belfast office 3 times per week, so you must be comfortable and flexible with travel and commuting for project and team meetings.

We're looking for someone with proven people management experience and a strong background in computer technology. You will have hands-on expertise in troubleshooting desktop and laptop computers, along with strong knowledge of Microsoft Windows, Microsoft 365 (Office 365), macOS, VMware Workspace ONE, and other end-user technologies. Experience using remote support tools to diagnose and resolve issues on remote devices is essential.

The successful candidate will possess excellent communication skills, both written and verbal, and be confident building effective relationships with stakeholders at all levels. You'll be a proactive problem solver with a customer-focused approach, capable of leading teams, managing priorities, and delivering an exceptional support experience.

If you're a people-focused IT leader with strong technical expertise and a passion for service excellence, we'd love to hear from you.

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.