IT Service Engineer Manager

Sysco Ireland; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Sysco International is seeking a Service Engineer Manager to lead and develop a team of IT Field Support Engineers. You will be responsible for ensuring high-quality technical support and a consistent technology experience across the region, while acting as a key escalation point for complex issues.

The role requires hands-on expertise with Windows, M365, macOS, VMware Workspace ONE, and remote support tools, plus strong communication and stakeholder management to drive service excellence.

Qualifications

• Proven people management experience.
• Hands-on IT troubleshooting of desktops/laptops.
• Strong knowledge of Windows, M365, macOS, and endpoint tools.

Responsibilities

• Lead a team of IT Field Support Engineers.
• Act as escalation point for complex technical issues.
• Collaborate with local and global technology teams to improve service delivery.
• Drive continuous improvement and modernisation of IT services.

Skills

People management

Team leadership

Coaching

Customer service

Problem solving

Communication

Tools

Windows

Microsoft 365

macOS

VMware Workspace ONE

Remote support tools

Job description

Are you an experienced IT leader with a passion for technology and people development? We are seeking a Service Engineer Manager to lead a team of IT Field Support Engineers, ensuring the delivery of high-quality technical support and a consistent technology experience across the region.

In this role, you will be responsible for managing, coaching, and developing a team of Service Engineers while acting as a key escalation point for complex technical issues. You will work closely with both local and global technology teams to deliver excellent service, drive continuous improvement, and support the ongoing modernisation of technology services.

We are offering a hybrid working contract where you will be required to attend the Dublin, Limerick or Belfast office 3 times per week, so you must be comfortable and flexible with travel and commuting for project and team meetings.

We're looking for someone with proven people management experience and a strong background in computer technology. You will have hands-on expertise in troubleshooting desktop and laptop computers, along with strong knowledge of Microsoft Windows, Microsoft 365 (Office 365), macOS, VMware Workspace ONE, and other end-user technologies. Experience using remote support tools to diagnose and resolve issues on remote devices is essential.

The successful candidate will possess excellent communication skills, both written and verbal, and be confident building effective relationships with stakeholders at all levels. You'll be a proactive problem solver with a customer-focused approach, capable of leading teams, managing priorities, and delivering an exceptional support experience.

If you're a people-focused IT leader with strong technical expertise and a passion for service excellence, we'd love to hear from you.

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.