Contact Centre Executive

FHLB Des Moines; Limerick; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Expert Training & Development

Employee Assistance Programme (EAP)

Colleague Discount

Annual Wellbeing Day

Sysco Socials

Job summary

Sysco Ireland is hiring a Contact Centre Executive in Ireland to be the first point of contact for customers and to support our sales teams. The role emphasizes customer focus, teamwork, and achievement of sales targets in a fast-paced environment.

The candidate will respond to requests, process orders, and help drive product awareness while maintaining strong relationships with new and existing customers. Office-based work is expected in a busy environment with opportunities for career growth.

Qualifications

• Demonstrate ability to grow the business through sales activity.
• Build strong customer relationships and hit sales targets.
• Stay organised and proactive in a busy environment.
• Experience with Salesforce/MS Office is preferred.

Responsibilities

• Respond to customer requests and increase awareness of product offerings.
• Process orders, inquiries, and admin tasks accurately and on time.
• Achieve sales volume and margin targets via up-/cross-selling.
• Support field-based sales reps with pricing and order processing.

Skills

Customer focus

Team orientation

Sales mindset

Relationship building

Problem solving

Tools

Salesforce

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JOB DESCRIPTION As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. We are now looking for new talent to join us as we continue to grow, innovate and deliver.

Contact Centre Executive

We are excited to offer a fantastic opportunity for a Contact Centre Executive. You will be an ambassador for Sysco, the first point of contact for customers, and a key supporter of our sales teams. The role requires a candidate who will be:

• Customer Focused
• Team Orientated
• Thrive in a competitive sales environment

Key Accountabilities

• Respond to customer requests, increase their awareness of our full product offerings, and enhance our understanding of their business.
• Process orders, enquiries and administrative tasks accurately and on time.
• Achieve sales volume and margin targets through up- and cross-selling on both incoming and outgoing calls.
• Build solid, sustainable relationships with new and existing customers and related parties, track the performance of our competitors, and support our field-based Sales Representatives in pricing and processing orders in a timely manner.

Requirements

• Demonstrate the ability - through sales experience or potential - to grow our business and develop customer accounts.
• Build strong customer relationships, achieve sales targets, and take a proactive approach to problem solving and issue resolution.
• Stay organised and flexible in a busy environment, with a relentless focus on superb customer service.
• Show proficiency and experience (preferable but not mandatory) in a similar sales/customer service role, with a working knowledge of Salesforce, Microsoft Outlook, Word and Excel.

Benefits

• Expert Training & Development - skills you can use in the wider world
• Employee Assistance Programme (EAP) - help when you need it most
• Colleague Discount - on all sorts of lovely food and award-winning products
• Annual Wellbeing Day - take a day for your wellness
• Sysco Socials - get to know the full team at monthly lunches and incentives

Sysco Ireland Culture

Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.

Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.

Clear Communication: We communicate clearly and effectively, ensuring our message resonates.

A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.

Sysco is an equal opportunity employer and we’re proud of our record in creating positive, safe and supportive working environments where our people can prosper. Our diverse and inclusive culture means you don’t have to ‘fit in’ to succeed. Each of us shapes Sysco as a whole.

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

INDOFFICE Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries.

With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations.

For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion.

Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.