IT Manager

Berkley Group; Kilkenny; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Berkley Group is seeking an experienced IT Manager to lead day-to-day IT operations, infrastructure, service delivery and cybersecurity in a hybrid work environment in Kilkenny, Ireland.

Reporting to the Head of IT, you will manage the IT support team, ensure security and reliability of systems, and drive continuous improvements across the technology landscape.

Qualifications

• Proven experience in IT management or infrastructure leadership.
• Strong knowledge of IT service delivery and infrastructure management.
• Experience with cybersecurity governance and ISO 27001.
• Experience leading IT support teams and managing vendors.

Responsibilities

• Manage day-to-day IT operations, infrastructure and service delivery.
• Lead and develop internal IT support/helpdesk team.
• Oversee cybersecurity, patching, access management and backups.
• Ensure ISO 27001 compliance and IT audits.
• Manage external IT vendors and service providers.
• Support cloud infrastructure, system upgrades and maintenance.
• Escalation point for technical issues and incidents.
• Monitor IT performance and report to senior management.
• Collaborate with Head of IT on broader business tech objectives.

Skills

IT management

IT operations

Cybersecurity governance

Team leadership

Vendor management

ISO 27001 compliance

Communication skills

Professional services exposure

Education

ITIL Certification

CompTIA Security+

Microsoft or Cisco Certifications

Job description

IT Manager - Operations & Cybersecurity Location: Kilkenny, Ireland Contract: Permanent Hybrid working model We are seeking an experienced, hands-on IT Manager to join an established and growing professional services organisation. This is a key leadership role responsible for overseeing day-to-day IT operations, infrastructure, service delivery and cybersecurity. Reporting to the Head of IT, you will lead the IT support function, ensure systems remain secure and reliable, and drive continuous improvements across the technology environment.

Key Responsibilities

• Manage day-to-day IT operations, infrastructure and service delivery.
• Lead and develop the internal IT support/helpdesk team.
• Oversee cybersecurity, including patching, access management, endpoint protection and backups.
• Ensure compliance with ISO 27001 and internal IT audit requirements.
• Manage third-party IT vendors and service providers.
• Support cloud infrastructure, system upgrades and ongoing maintenance.
• Act as the escalation point for technical issues and service incidents.
• Monitor IT performance and provide regular updates to senior management.
• Work closely with the Head of IT to support wider business and technology objectives.

The Ideal Candidate

• Proven experience in IT management, IT operations or infrastructure leadership.
• Strong knowledge of IT service delivery and infrastructure management.
• Good understanding of cybersecurity principles and governance.
• Experience leading and developing IT support teams
• Experience managing external vendors and technology partners.
• Knowledge of ISO 27001 and IT compliance requirements.
• Strong communication, organisational and problem-solving skills.
• Experience in professional services or an SME environment would be advantageous.
• Relevant IT qualifications and certifications such as ITIL, CompTIA Security+, Microsoft or Cisco.

What's on Offer?

An excellent opportunity to take ownership of a business-critical IT function within an established organisation, with the opportunity to develop a team, strengthen IT operations and contribute to ongoing technology improvements. Competitive salary, performance-related bonus and opportunities for professional development.