Helpdesk Associate - Global IT Support & Growth

Tata Consultancy Services; Ireland; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Job summary

Tata Consultancy Services in Letterkenny, Co. Donegal, is hiring a Helpdesk Associate for permanent onsite work with hybrid flexibility after training. The role covers first-line IT support, incident management, and user assistance across global enterprise environments.

Join a growing team of over 100 professionals, with shifts including evenings and nights. Training and career development are emphasized, with opportunities to work on cutting-edge tools and platforms across sectors such as

Qualifications

• Bachelor’s degree or equivalent.
• Experience with IT service management and incident handling.
• Familiarity with Windows operating systems and common enterprise apps.

Responsibilities

• Be the first point of contact for IT-related queries via phone, email, or portal.
• Record and triage requests in the ITSM tool.
• Assist with troubleshooting hardware, software, and network issues.
• Provide step-by-step guidance for common tasks like password resets.
• Escalate complex issues to specialist teams with clear timelines.
• Maintain accurate notes for follow-up.

Skills

Strong communication

Basic IT troubleshooting

Customer service

Windows OS

Documentation

Time management

Ticketing systems

Account & access management

Enterprise applications

ITSM/Incident management

ITILv3/ITILv4

Bachelor’s degree

Education

Bachelor’s Degree

Tools

ServiceNow

Jira

Job description

Tata Consultancy Services in Letterkenny, Co. Donegal, is hiring a Helpdesk Associate for permanent onsite work with hybrid flexibility after training. The role covers first-line IT support, incident management, and user assistance across global enterprise environments.

Join a growing team of over 100 professionals, with shifts including evenings and nights. Training and career development are emphasized, with opportunities to work on cutting-edge tools and platforms across sectors such as