IT Service Desk Analyst

NHS Ayrshire & Arran; Munster; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

PVG scheme

Job summary

NHS Fife is seeking an experienced Digital and Information Service Desk professional to provide first line support to approximately 10,000 computer users across the NHS Fife, including GPs. You will have excellent communication and customer relation skills, with the ability to identify PC and Endpoint problems and prioritise your workload.

Calls will come by telephone or online portal, and you’ll either fix first time or pass on accurate information to second and third line teams.

Qualifications

• Excellent communication and customer relation skills.
• Ability to identify PC and Endpoint problems and communicate effectively.
• Experience in a First Line support role is advantageous.
• Knowledge of Microsoft products is beneficial.

Responsibilities

• Provide first line support via telephone or online portal.
• Fix issues on first contact or pass on accurate information to second/third line teams.
• Prioritise and manage own workload to meet user needs.

Skills

Communication skills

Customer service

PC troubleshooting

Prioritisation

Time management

First Line support experience

Microsoft products

Tools

Microsoft Office

Job description

We are looking for an experienced individual to join our Digital and Information Service Desk team providing first line support to approximately 10,000 computer users across the NHS Fife, including GPs.

You will have excellent communication and customer relation skills together with the ability to identify PC and other Endpoint problems relayed to you by people with differing levels of technical understanding. You will have a sound, logical approach to problem solving as well as skills in prioritising and managing your own workload.

Calls will come by telephone or online portal, and you’ll be expected to either fix first time or pass on accurate and complete information to second and third line teams.

Previous experience in a First Line support role would be a distinct advantage, as would knowledge of Microsoft products.

NHS Fife allows for a hybrid working practice and although based in Dunfermline, you will have considerable freedom to work from home or any other site with bookable desks.

Fixed Term for 12 months

For informal enquiries please contact [e-mail].

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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