It Manager

ICE Group; Shannon; On-site; EUR 75,000 - 95,000; Full time

Job summary

ICE Group is seeking an IT Manager for a six-month contract at our Shannon, Co. Clare site.

This hands-on leadership role focuses on operational IT management, service continuity, and close collaboration with the ERP programme and external partners to keep systems stable and responsive to business needs. You will lead the local IT team, oversee incidents and escalations, coordinate with suppliers, balance priorities, and ensure secure, reliable technology environments.

Qualifications

• 5+ years in IT operations, infrastructure or service delivery.
• Experience leading or supervising an IT team.
• Strong interpersonal and stakeholder management skills.
• Excellent communication and conflict resolution abilities.
• Comfortable in a fast-moving operational environment.

Responsibilities

• Lead, support and develop the local IT team.
• Provide day-to-day direction, prioritisation and workload management.
• Build relationships across the business and act as operational contact for IT matters.
• Oversee incident management, problem resolution and escalations.
• Coordinate activities with internal resources and third‑party suppliers.
• Support ERP programme planning and wider business initiatives.

Skills

Leadership

Stakeholder management

Communication

Planning & execution

Organisational ability

Conflict resolution

Operational environment

Tools

ITIL

ERP systems

Job description

IT Manager-6 month contract

Location: Shannon, Co. Clare

Reporting To: Chief Executive Officer

Type: Full-time, On-Site

Overview

This role is focused on operational leadership, team management and service continuity rather than executive technology strategy. The successful candidate will work closely with the existing IT team, business leaders, external technology partners and the ERP Programme Director to ensure technology services remain stable, responsive and aligned to business priorities.

We are looking for an energetic and hands‑on manager who enjoys working with people, building relationships and driving actions through to completion. This role would suit someone with a strong IT background who has progressed into team leadership and is looking to take ownership of a business‑critical function without necessarily being a CIO, CTO or IT Director.

Key Responsibilities Leadership & People Management

• Lead, support and develop the local IT team.
• Provide day‑to‑day direction, prioritisation and workload management.
• Build strong relationships across the business and become a trusted point of contact for operational technology matters.
• Work effectively within a trade union environment, demonstrating diplomacy, professionalism and strong communication skills.
• Foster teamwork between internal staff and external technology providers.

Service Delivery & Operations

• Ensure continuity of IT services across the organisation.
• Oversee incident management, problem resolution and operational escalations.
• Monitor service performance and ensure issues are tracked through to resolution.
• Coordinate activities between internal IT resources and third‑party suppliers.
• Drive a culture of ownership, responsiveness and service excellence.

Planning & Coordination

• Maintain and manage the IT action plan and priority list.
• Track deliverables, risks, dependencies and outstanding actions.
• Facilitate regular operational review meetings and follow‑up actions.
• Support planning activities associated with the ERP programme and wider business initiatives.

Supplier & Stakeholder Management

• Act as the primary operational liaison with technology vendors and service providers.
• Ensure supplier activities are aligned with business priorities.
• Maintain strong working relationships with senior management and department heads.
• Escalate risks, issues and resource constraints where appropriate.

Technical Oversight

While this is predominantly a leadership role, the successful candidate must possess sufficient technical capability to:

• Understand core infrastructure and business systems.
• Challenge and guide technical decisions where appropriate.
• Co‑ordinate troubleshooting and root cause analysis activities.
• Work alongside technical specialists and partners.
• Ensure technology environments remain secure, reliable and fit for purpose.

Experience & Skills Required Essential

• 5+ years' experience in IT operations, infrastructure or service delivery roles.
• Previous experience leading or supervising an IT team.
• Strong interpersonal and stakeholder management skills.
• Demonstrated ability to organise, prioritise and drive execution.
• Experience managing third‑party technology providers.
• Excellent communication and conflict‑resolution skills.
• Strong action planning, follow‑through and organisational capability.
• Comfortable working in a fast‑moving operational environment.