IT Helpdesk Triage & Desktop Support Specialist

StepStone Group; Dublin; On-site; EUR 36,000 - 48,000; Full time

Job summary

StepStone Group, a global private markets specialist, is seeking an IT Desktop Support specialist for our Dublin office. You will act as the initial contact for technical support requests by phone, email, and in person, triage incidents, and provide timely, user-focused solutions to a busy office environment.

This role covers PC/laptop/printer support, mobile devices, and business applications. You will contribute to the Knowledge Base, work with ServiceNow, and collaborate on IT projects while

Qualifications

• 1–3 years of technical support experience, desktop or helpdesk preferred.
• 4 year college degree required.
• ITIL Framework exposure is a plus.

Responsibilities

• Act as an initial point of contact for technical support requests by phone, email, and in person.
• Act as local IT point of contact for the Dublin office-based issues.
• Perform ticket triage by logging, categorizing, prioritizing, and routing incidents and service requests.
• Resolve incidents and respond to queries on PCs, laptops, printers, mobile devices, and business applications.
• Contribute to IT projects and maintain the Knowledge Base.
• Ensure a positive user experience through timely and professional service.

Job description

StepStone Group, a global private markets specialist, is seeking an IT Desktop Support specialist for our Dublin office. You will act as the initial contact for technical support requests by phone, email, and in person, triage incidents, and provide timely, user-focused solutions to a busy office environment.

This role covers PC/laptop/printer support, mobile devices, and business applications. You will contribute to the Knowledge Base, work with ServiceNow, and collaborate on IT projects while