Desktop Support & IT Triage Specialist

StartupPlay; Dublin; On-site; EUR 36,000 - 48,000; Full time

Job summary

StepStone is seeking an IT Desktop Support professional to join the Information Technology team in Dublin. You will be the first point of contact for technical issues, handling calls, emails and in-person requests from our local office.

You will triage tickets, support Windows 11, Office 365, Active Directory, Exchange, PCs and other devices, document solutions, and contribute to IT projects. A customer-focused mindset and strong communication are essential.

Qualifications

• 1–3 years of technical support experience, desktop or helpdesk preferred.
• 4 year college degree.
• ItIL Framework exposure a plus.

Responsibilities

• Act as an initial point of contact for technical support requests by phone, email, and in person
• Act as local IT point of contact for local office based issues
• Perform ticket triage by logging, categorizing, prioritizing, and routing incidents and service requests to the appropriate support teams.
• Resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
• Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
• Understanding of basic networking and system administration
• Contribute to IT projects
• Resolve technical issues, identify and document persistent problems
• Ensure a positive user experience through timely and professional service

Skills

Customer service

Communication

Troubleshooting

Ticketing

Independent worker

Education

4 year college degree

Tools

ServiceNow

Crestron AV

Windows Server

Job description

StepStone is seeking an IT Desktop Support professional to join the Information Technology team in Dublin. You will be the first point of contact for technical issues, handling calls, emails and in-person requests from our local office.

You will triage tickets, support Windows 11, Office 365, Active Directory, Exchange, PCs and other devices, document solutions, and contribute to IT projects. A customer-focused mindset and strong communication are essential.