Investor Relations Supervisor

The Citco Group Limited; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

The Citco Group Limited, a global leader in asset servicing, is seeking an experienced Fund Administration professional to supervise daily deliverables, monitor SLAs, and drive operational excellence.

You will coordinate with IR Senior Administrators, provide coaching, manage risk, and ensure timely client communications while building strong cross‑departmental relationships across finance, compliance, and treasury teams.

Qualifications

• Degree qualified in a business or finance related discipline.
• Excellent written and verbal communication.

Responsibilities

• Supervise daily deliverables, checks and controls of the team and delegate tasks to ensure SLA compliance.
• Liaise with IR Senior Administrators and Administrators to monitor task completion and SLA adherence.
• Provide oversight of ECM and ensure workflow is understood by the team using Atlas for monitoring.
• Identify potential issues, escalate as needed, and manage risk within the team.
• Monitor client correspondence and Moxie queues, ensuring timely and professional responses.

Skills

Communication skills

Team collaboration

Creative and innovative

Client focus

Leadership mindset

Education

Bachelor’s degree in Finance or Business

Tools

Microsoft Office

Job description

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• Responsible for supervision of the daily deliverables, checks and controls of the team. This includes delegating relevant tasks to, and liaising with all team members to ensure they complete their deliverables within SLA.
• Liaise with IR Senior Administrators and Administrators throughout the day with regards task completion updates and monitoring SLA completion.
• Communicate daily to the Assistant Vice President and escape any concerns completing any of the above.
• Responsible for an overview of ECM, making sure that all IR Senior Administrators and Administrators are aware of the workflow and complete their daily tasks, using ATLAS as support to monitor team success.
• Responsible for maintaining oversight and identifying any potential issues and escalating where required.
• Monitor client correspondence and Moxie queues, ensuring team are managing responses within SLA, providing professional and comprehensive responses, and approving emails in a timely manner.
• Compile and review team statistics with the Assistant Vice President each week to identify trends and areas of improvement.
• Coach team members, empowering them to complete their tasks efficiently and accurately through training.
• Monitor and report on success and areas for improvement.
• Provide cross training on IR teams, meeting targets and developing training plans to facilitate.
• Participate in the leadership of daily meetings and process/system updates, ensuring all information filters through the team.
• Actively participate in discussions around any enhancements / changes and ensure this is communicated effectively to their teams and processes are updated where required.
• Build professional, positive and collaborative working relationships with peers and colleagues in other departments, e.g. Fund accounting, SSC, Compliance, Treasury, AML, Legal and Compliance teams on a regular basis.
• Provide Key Support to the Assistant Vice President in respect of any ad-hoc task completion.
• Host client visits and trustee on site visits.
• Performing Board Pack review final check.
• Conduct a Fund Setups / Double Blind Checklists.
• Act on behalf on the Assistant Vice President in their absence with respect to the following:
• Escalation of any team issues or errors to the Vice President.
• Completion of the monthly Manager Control Reporting.
• Acting as point of contact for urgent client queries.
• Escalating any team items or deliverables that require Associate Vice President Approval to the Vice President.
• Risk control within the team. They should be risk aware and employ critical thinking to identify potential issues, both in existing processes and in ad hoc day to day scenarios.

About You:

• Degree qualified in a business or Finance related disciple.
• Team player who can work well within the function to deliver a quality service.
• Creative and innovative.
• Excellent communication and writing skills.
• Client focused.
• Proven interest in the financial markets and hedge fund industry.
• Proficient in Microsoft Office applications.