Investments Client Ops Lead - Hybrid Dublin

Marsh Agency; Dublin; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Marsh Investments International is seeking a Client Operations Senior Manager to join our Dublin-based hybrid team. You will oversee onboarding, NAV oversight, and client relations for top-tier funds, coordinating across internal and external stakeholders to drive service excellence.

The role emphasizes proactive client support, governance, and continuous improvement of operational processes in a fast-paced environment.

Qualifications

• Experience in an operations, client servicing, service management, relationship management, or similar environment.
• Strong knowledge of fund operations, including fund accounting, middle office, and transfer agency.
• Proven ability to manage senior stakeholder relationships and influence across internal and external groups.
• Experience coordinating complex deliverables, managing escalations, and bringing structure to challenging issues.
• Strong commercial awareness, attention to detail, and sound judgement.
• Ability to balance multiple priorities while maintaining high standards of service, control, and professionalism.
• Confidence working in a dynamic environment with a broad and varied remit.

Responsibilities

• Act as a trusted operational partner for assigned top-tier client relationships, building strong, credible relationships with client‑side contacts and internal stakeholders.
• Provide dedicated support to complex and strategic client relationships, ensuring service delivery is aligned to client expectations and business objectives.
• Serve as the key internal advocate and coordinator for assigned clients, ensuring actions, deliverables, dependencies, and timelines are clearly tracked and progressed.
• Proactively manage client operational requests, queries, and issues, ensuring timely, accurate, and professional communication at all stages.
• Deliver an above‑and‑beyond client experience by anticipating needs, maintaining visibility of priorities, and ensuring clients feel supported and valued.
• Lead monthly service reviews and broader client governance forums, ensuring clear oversight of performance, open actions, risks, and service themes.
• Maintain service logs, service level documentation, KPI reporting, and other governance materials to ensure strong visibility of service quality and recurring issues.
• Stay closely connected to client initiatives, portfolio changes, onboarding activity, and operational change programmes, ensuring implications are understood and managed effectively.
• Work with internal teams to coordinate activity across operations, client teams, support functions, and third parties to ensure seamless delivery and accountability.
• Act as an escalation point for material service issues or complex operational matters, ensuring they are addressed promptly through the appropriate governance channels.
• Support onboarding, transition, and change activity to ensure smooth handover into business as usual.
• Provide flexible support across the operations function as required, including project work, problem-solving, and ad‑hoc priorities from senior leadership.
• Identify recurring issues, service trends, and opportunities to improve processes, controls, and client experience.
• Coach and support colleagues where appropriate, contributing to the development of a high‑performing and collaborative team.
• Represent the team confidently in internal and external discussions, contributing to effective decision‑making and strong stakeholder relationships.

Skills

Operations management

Stakeholder management

Client servicing

Risk awareness

Project coordination

Communication

Job description

Marsh Investments International is seeking a Client Operations Senior Manager to join our Dublin-based hybrid team. You will oversee onboarding, NAV oversight, and client relations for top-tier funds, coordinating across internal and external stakeholders to drive service excellence.

The role emphasizes proactive client support, governance, and continuous improvement of operational processes in a fast-paced environment.