Insurance Representative - CF

AXA Group; Fingal; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Staff discount on insurance

Generous holidays

Wellbeing initiatives

Job summary

AXA Ireland is hiring an Insurance Representative in Swords to deliver exceptional customer service and promote branch growth. You will engage customers in-branch and by phone, driving sales through cross-selling while maintaining compliance and high service standards.

You will receive comprehensive induction and training, with full-time hours and a competitive base salary plus bonus opportunities, pension and staff benefits.

Qualifications

• Minimum leaving certificate including maths and English or equivalent.
• Customer service experience is essential.
• Knowledge of insurance sector and branch administration beneficial.

Responsibilities

• Engage with customers face to face and over the phone at the Swords branch.
• Promote branch profitability and community presence to meet targets.
• Provide professional, sales-driven customer service to attract and retain clients.
• Maximise engagement through in-branch visits, phone and outbound activity.
• Leverage cross-selling and upselling to add value on every interaction.
• Encourage self-service and a customer-first approach.
• Build trusted relationships via community and affinity engagement.
• Ensure compliance with regulatory and internal policies.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Negotiation and selling

Face-to-face service

Teamwork

Relationship building

Education

Leaving certificate including Maths & English

Third level qualification desirable

Tools

MS Teams

Job description

Put the care into your career.... and join our AXA Ireland Branch network team!

If you are looking for a new challenge, this role as an Insurance Representative based in our Swords Branch Office, with full training provided could be just what you are looking for.

We’re looking for positive customer service professionals - some previous experience would be great, but more important will be your passion for customer service, natural talent for connecting with people, quick problem-solving ability as well as great communication and computer skills.

What you’ll be doing:

• You’ll spend your time in our Swords branch office, engaging with our customers face to face and over the telephone.
• Promoting branch profitability and community presence to achieve business targets.
• Provide a professional, sales-driven face-to-face customer service to attract and retain clients.
• Maximise customer engagement through in-branch visits, phone, and outbound activities.
• Optimise cross-selling and upselling opportunities to add value to every customer interaction.
• Encourage self-service and a customer-first approach, reducing non-value activities.
• Leverage local relationships via various engagement channels, including MS Teams, phone, and visits.
• Build trusted relationships through community and affinity engagement to support branch growth.
• Prioritise workloads effectively to meet product-specific and overall objectives.
• Ensure compliance with all regulatory, legislative, and internal policies.
• Manage cash handling and expenses in line with procedures.
• Participate in cross-departmental projects as needed.
• Analyse local market data to identify trends and suggest improvements.

Induction & Training:

You’ll receive a comprehensive induction and benefit from a structured training programme with one of our specialist Trainers, which will be a blended delivery in branch, one of our main office locations, and from home We'll give you all the training and support you need to become a confident and skilled Representative, including continual development of your technical knowledge and interpersonal skills.

Training is 4 weeks full time, and all IT & office kit will be provided enabling you to mix home and office based training.

Salary:

A competitive base salary of € 30,600 with the opportunity to earn a performance related bonus. Plus exam related salary increases, generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more.

Working Hours:

Full time, 36.5 hours per week onsite in our Swords branch office, working within our business hours of Monday to Friday.

About You/What you will need:

• Minimum essential requirement of successful leaving certificate (including Maths & English) or equivalent.
• Customer service experience is essential.
• Knowledge of the insurance sector and branch administration would be beneficial.
• Strong customer service skills, experience dealing with customers face to face, an enthusiastic telephone manner and are comfortable negotiating and selling.
• A third level qualification is desirable, as well as an APA (PI & CI qualified) would be beneficial but not a requirement.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA,

This is a prescribed function role under the Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.