Insurance Representative - CF

AXA Group; Midleton; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Job summary

AXA Ireland is seeking an Insurance Representative based in our Cork Midleton Branch Office for a 12-month contract with full training provided. You will work face-to-face with customers, promote branch profitability and handle in-branch and phone engagements to grow the client base.

The role requires strong customer service, good communication skills and a willingness to learn, with a base salary of €30,600 and a performance-related bonus.

Qualifications

• Minimum essential requirement of leaving cert including Maths & English.
• Customer service experience is essential.
• Knowledge of the insurance sector and branch administration would be beneficial.
• Strong customer service skills, face-to-face and telephone interaction, selling, and negotiation.

Responsibilities

• Spend time in the Midleton branch engaging with customers face to face and over the telephone.
• Promote branch profitability and community presence to achieve targets.
• Provide professional, sales-driven face-to-face customer service to attract and retain clients.
• Maximise customer engagement through in-branch visits, phone, and outbound activities.
• Optimise cross-selling and upselling opportunities to add value to interactions.
• Encourage self-service and a customer-first approach to reduce non-value activities.
• Leverage local relationships via MS Teams, phone and visits to engage customers.
• Build trusted relationships via community engagement to support branch growth.
• Prioritise workloads to meet product-specific and overall objectives.
• Ensure compliance with regulatory, legislative and internal policies.
• Manage cash handling and expenses in line with procedures.
• Participate in cross-departmental projects as needed.
• Analyse local market data to identify trends and improvements.

Skills

Customer service

Communication

Sales

Education

Leaving certificate (Maths & English)

Third level qualification desirable

Tools

MS Teams

Job description

Put the care into your career.... and join our AXA Ireland Branch network team!

If you are looking for a new challenge, this 12-Month contract role as an Insurance Representative based in our Cork Midleton Branch Office, with full training provided could be just what you are looking for.

We're looking for positive customer service professionals - some previous experience would be great, but more important will be your passion for customer service, natural talent for connecting with people, quick problem-solving ability as well as great communication and computer skills.

What you'll be doing:

• You'll spend your time in our Midleton branch office, engaging with our customers face to face and over the telephone.
• Promoting branch profitability and community presence to achieve business targets.
• Provide a professional, sales-driven face-to-face customer service to attract and retain clients.
• Maximise customer engagement through in-branch visits, phone, and outbound activities.
• Optimise cross-selling and upselling opportunities to add value to every customer interaction.
• Encourage self-service and a customer-first approach, reducing non-value activities.
• Leverage local relationships via various engagement channels, including MS Teams, phone, and visits.
• Build trusted relationships through community and affinity engagement to support branch growth.
• Prioritise workloads effectively to meet product-specific and overall objectives.
• Ensure compliance with all regulatory, legislative, and internal policies.
• Manage cash handling and expenses in line with procedures.
• Participate in cross-departmental projects as needed.
• Analyse local market data to identify trends and suggest improvements.

Induction & Training: You'll receive a comprehensive induction and benefit from a structured training programme with one of our specialist Trainers, which will be a blended delivery in branch, one of our main office locations, and from home We'll give you all the training and support you need to become a confident and skilled Representative, including continual development of your technical knowledge and interpersonal skills.

Training is 4 weeks full time, and all IT & office kit will be provided enabling you to mix home and office based training.

Salary: A competitive base salary of € 30,600 with the opportunity to earn a performance related bonus. Plus exam related salary increases, generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more.

Working Hours: Full time, 36.5 hours per week onsite in our Midleton branch office, working within our business hours of Monday to Friday.

About You/What you will need:

• Minimum essential requirement of successful leaving certificate (including Maths & English) or equivalent.
• Customer service experience is essential.
• Knowledge of the insurance sector and branch administration would be beneficial.
• Strong customer service skills, experience dealing with customers face to face, an enthusiastic telephone manner and are comfortable negotiating and selling.
• A third level qualification is desirable, as well as an APA (PI & CI qualified) would be beneficial but not a requirement.

This is a prescribed function role under the Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.