Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

Arthur Cox LLP; Dublin; Hybrid; EUR 101,000 - 138,000; Full time

Benefits offered by this job

Competitive daily rate structure

Gym & wellness programme

Onsite canteen

Job summary

Arthur Cox LLP is a leading Irish law firm with a strong technology focus. The IT team maintains on-prem and cloud infrastructure, including Azure, 365 services, and core compute environments, while working with third-party partners to ensure stable and secure operations.

The role involves supporting, maintaining and modernising infrastructure, implementing security controls, and delivering ITIL-aligned change and incident management in a fast-paced, hybrid Dublin environment.

Qualifications

• Bachelor’s degree in computer science, information technology or related field.
• 5+ years’ experience in IT infrastructure engineering or a related technical operations role.
• Certifications: Microsoft 365 Certified Administrator, Microsoft Azure AZ-104/AZ-800; Cisco/CompTIA a plus; ITIL Foundation or similar.
• CISSP or similar security certification a plus.

Responsibilities

• Maintain, configure, and support on-prem and cloud-based infrastructure.
• Monitor performance, capacity, and availability; implement improvements.
• Troubleshoot complex issues; escalate to Tier 1/2 as needed.
• Collaborate with cloud, security, service desk and applications teams.

Skills

Windows Server & AD

Networking fundamentals

PowerShell

ITIL processes

Documentation

Security best practices

Team collaboration

English communication

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Microsoft Azure

Microsoft 365

VMware

Intune

Entra ID

GitHub Enterprise

Job description

Location: 10 Earlsfort Terrace, Dublin 2, D02 T380

Application Deadline: 8 November 2026

Department: Information Technology

Location: 10 Earlsfort Terrace, Dublin 2, D02 T380

Description

Arthur Cox LLP is one of Ireland's leading law firms. We are an "all-island" firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT

Location: Dublin (hybrid)

Reports to: Infrastructure & Cloud Operations Manager

Contract Type: Daily Rate Contractor (circa 6 month)

Background

Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm's objectives and creating a solid foundation for continued success.

About the Role

The successful candidate will play a key role in supporting, maintaining and enhancing the firm's technology infrastructure. This includes on-prem and cloud-based infrastructure, Microsoft 365 services, cloud platforms, networking, storage, virtualization and core compute environments.

You will work collaboratively across multidisciplinary IT teams including cloud, security, service desk, and applications to deliver stable, secure, and scalable infrastructure services while supporting ongoing transformation and modernization initiatives.

The role also requires effective collaboration with third-party service providers and technology partners to ensure the smooth operation of business-critical systems and services.

Key Responsibilities

Infrastructure Management & Operations

• Maintain, configure, and support on-prem and cloud-based infrastructure including Cloud, servers, storage, virtualization platforms, and core network.
• Monitor system performance, capacity, and availability; implement improvements to ensure reliability and resilience.
• Perform regular patching, updates, and configuration changes in line with change management processes.
• Troubleshoot complex technical issues and serve as an escalation for Tier 1 and 2 teams.
• Troubleshoot hardware issues and coordinate repairs or replacements where required.

Microsoft Azure Infrastructure and Cloud Services

• Support, administer and optimise Microsoft Azure infrastructure and platform services.
• Manage Azure resources including virtual machines, storage accounts, networking, security controls and identity services.
• Support cloud security initiatives using Microsoft Defender, Azure Security Center, Conditional Access, and Zero Trust principles.
• Assist with cloud migration, infrastructure modernisation and Azure adoption initiatives.
• Support Azure Landing Zone standards, subscriptions, and RBAC.

Microsoft 365 & Modern Workplace Services

• Administer, Support and optimise M365 services including Teams, SharePoint, Exchange Online and OneDrive and other related cloud services.
• Administer Entra ID, Conditional Access policies, MFA, and device compliance.
• Monitor M365 service health and resolve issues (Tier 2 support).
• Support endpoint management and modern workplace initiatives through Microsoft Intune.

Incident, Problem & Change Management

• Manage and resolve incidents within defined SLAs, ensuring high-quality updates and communication.
• Follow ITIL-driven processes for change, problem, and service performance management.
• Participate in root-cause analysis and continuous improvement activities.

Security & Compliance

• Implement and maintain security controls across infrastructure components in partnership with the security operations team.
• Remediate vulnerabilities, apply patches, and support Zero Trust principles where applicable.
• Ensure compliance with organisational, regulatory, and security standards.

Project Delivery & Continuous Improvement

• Support the delivery of infrastructure projects, upgrades, and migrations.
• Contribute to infrastructure modernisation initiatives, including cloud adoption/migration.
• Identify opportunities for automation, optimisation, and simplification.
• Develop and maintain technical documentation, support guidelines, and runbooks.

Skills Knowledge and Expertise

• Bachelor’s degree in computer science, Information Technology or related field AND 5 years’ experience in IT infrastructure engineering or a related technical operations role.
• Certifications (Highly desirable): - Microsoft 365 Certified: Administrator Expert. - Microsoft Azure Certified: AZ-104 or AZ-800. - Relevant industry certification i.e. Cisco (CCNA/CCDA or higher), CompTIA +, etc. - ITIL Foundation or similar service management awareness.
• CISSP or similar security certification a plus.
• Experience with device analytics or monitoring tools.

Skills and Competencies

Essential Technical skills

• Expertise in Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP and troubleshooting methodologies.
• Strong experience with Microsoft 365: Teams, OneDrive, Exchange Online, Intune and Entra ID.
• Strong knowledge of virtualization (VMware), storage systems, and backup technologies.
• Strong understanding of networking fundamentals - LAN/WAN, firewalls, routing, switching.
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• PowerShell or other scripting language proficiency for automation tasks a plus.
• Knowledge of Azure Kubernetes Service (AKS) is a plus.
• Knowledge of CI/CD, GitHub Enterprise (GHE), and Infrastructure as Code (IaC) is a plus.

Soft skills

• Demonstrated critical thinking, troubleshooting and problem-solving skills to complex technical problems.
• Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group).
• Strong customer service mindset.
• High-quality documentation skills and process-oriented approach.
• Ability to complete assignments with minimal direction.
• Ability to work independently and as part of a team.
• Strong attention to detail and a methodical approach.

Additional competencies

• Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
• Exceptional aptitude for dealing with ambiguity, unexpected emergencies, frequent interruptions, and competing deadlines (must be able to work overtime and weekends when necessary).
• Proactive, flexible and adaptable disposition with a willingness to work hands-on, demonstrating attention to detail and the ability to take ownership of individual and team's work.
• Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis: develops knowledge base and skill set beyond that called for by immediate tasks and continually push the 'knowledge envelope'.
• A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.

Benefits

• Competitive Daily Rate Structure
• Full gym and wellness programme
• Onsite canteen and coffee docks