In-Store Team Leader: Elevate Sales & Service

Dr. Martens; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

Dr. Martens in Dublin is seeking a Senior Sales Assistant/Team Leader to support day-to-day store operations and deliver an outstanding customer experience. The role requires availability on Saturdays and Sundays and reports to the Store Manager.

You will lead by example, coach junior colleagues, and step in for the manager during their absence while maintaining the highest standards of service and store appearance.

Qualifications

• Similar experience in a key holder role, preferably with a fashion/lifestyle brand.
• Strong customer service skills with a sales-focused mindset.
• Ability to lead a team and drive store goals.

Responsibilities

• Achieving your own sales targets and motivating the team to reach theirs.
• Provide excellent customer service at all times.
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc.
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment.
• Handle till transactions in line with operating procedures; handle more complex enquiries from customers.
• Assist management team in coaching and mentoring more junior members of the team.
• Act as key holder and assume responsibility for store for short periods in the absence of the manager.
• Any other reasonable task as instructed by the store management team.

Skills

Leadership

Customer service

Sales-driven

Team motivation

Coaching

Job description

Dr. Martens in Dublin is seeking a Senior Sales Assistant/Team Leader to support day-to-day store operations and deliver an outstanding customer experience. The role requires availability on Saturdays and Sundays and reports to the Store Manager.

You will lead by example, coach junior colleagues, and step in for the manager during their absence while maintaining the highest standards of service and store appearance.