Senior Sales Assistant (12hr) - Dublin

Dr. Martens; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

Dr. Martens in Dublin is seeking a Senior Sales Assistant/Team Leader to support day-to-day store operations and deliver an outstanding customer experience. The role requires availability on Saturdays and Sundays and reports to the Store Manager.

You will lead by example, coach junior colleagues, and step in for the manager during their absence while maintaining the highest standards of service and store appearance.

Qualifications

• Similar experience in a key holder role, preferably with a fashion/lifestyle brand.
• Strong customer service skills with a sales-focused mindset.
• Ability to lead a team and drive store goals.

Responsibilities

• Achieving your own sales targets and motivating the team to reach theirs.
• Provide excellent customer service at all times.
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc.
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment.
• Handle till transactions in line with operating procedures; handle more complex enquiries from customers.
• Assist management team in coaching and mentoring more junior members of the team.
• Act as key holder and assume responsibility for store for short periods in the absence of the manager.
• Any other reasonable task as instructed by the store management team.

Skills

Leadership

Customer service

Sales-driven

Team motivation

Coaching

Job description

We are on the look out for a Team Leader / Senior Sales Assistant to join our fantastic team in our Dublin store. Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

We are looking for someone who is available Saturdays & Sundays.

Senior Sales Assistant - Main duties will include:

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating proceduresHandle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

Senior Sales Assistant - Essential requirements are:

• Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
• Demonstrate a good understanding of customer service
• Sales oriented – target driven and able to assist the team with achieving store goals
• Demonstrate a good understanding of leading a team and driving sales
• Professional, but also authentic and fearless!