Impact AI Engineer - Flexible, AI-Powered Transformation

SmartRecruiters, Inc.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This role focuses on building AI-powered, scalable software that leverages AI capabilities and automated testing to deliver measurable outcomes for customers and business processes.

You will collaborate with product owners and a passionate team of engineers to design intelligent features, implement end-to-end solutions from design to delivery, and ensure reliability and performance

Qualifications

• Experience leveraging AI to improve workflows, decision-making, or product functionality.
• Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability.
• Analytical mindset with the ability to design impactful AI solutions that solve complex problems.
• Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.
• A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation.

Responsibilities

• Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes.
• Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation.
• Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery.
• Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems.
• Champion our quality-first mindset by integrating automated testing frameworks (e.g., Playwright) into CI/CD workflows to ensure consistent, high-quality releases.
• Participate in design and code reviews, championing best practices in performance, maintainability, and testability.
• Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite.
• Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness.
• Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement.

Skills

AI integration

CI/CD

Design patterns

Data structures

Unix-based systems

Code debugging

Tools

Playwright

Job description

ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This role focuses on building AI-powered, scalable software that leverages AI capabilities and automated testing to deliver measurable outcomes for customers and business processes.

You will collaborate with product owners and a passionate team of engineers to design intelligent features, implement end-to-end solutions from design to delivery, and ensure reliability and performance