Field Services Engineer

Capaciteam; Dublin; On-site; EUR 50,000 - 65,000; Full time

Job summary

Capaciteam Limited, a growing tech company in Ireland, is seeking a Field Services Engineer to join its team. You will diagnose and resolve issues on charging hardware, software, and connectivity, both remotely and on customer sites.

The role requires hands-on troubleshooting, strong customer service, and the ability to manage tickets from start to finish. Travel to client sites is expected, and knowledge of IoT or energy tech is a plus.

Qualifications

• 5+ years in technical support, field service or similar.
• Strong troubleshooting across hardware and software.
• Solid understanding of electrical systems and networking.
• Experience with ticketing systems (Salesforce, Freshdesk, Zoho or HubSpot).
• Proactive, hands-on with ownership of issues.

Responsibilities

• Provide 1st and 2nd line technical support for charging equipment.
• Diagnose and repair hardware, software, and connectivity issues.
• Attend on-site and remote customer sites to investigate faults.
• Guide customers through remote troubleshooting.
• Manage tickets through to resolution within SLAs.
• Escalate complex issues to engineering or product teams.
• Monitor backend systems and networks for performance.
• Assist with stock checks and equipment handovers.

Skills

Troubleshooting

Customer service

Communication skills

Field service

Electrical / IT knowledge

Tools

Salesforce

Freshdesk

Zoho

HubSpot

Job description

We are working with a growing technology company specialising in residential and commercial charging infrastructure, who are looking for a Field Services Engineer to join their team.

This is a hands‑on technical role supporting the hardware, software, connectivity and backend systems associated with installed charging equipment.

The Role:

You will be responsible for diagnosing and resolving technical issues, both remotely and on‑site, working closely with customers, engineers, suppliers and internal teams.

Key Responsibilities:

• Provide 1st and 2nd level technical support for charging equipment and associated software platforms.
• Diagnose and troubleshoot hardware, software, connectivity and user-access issues.
• Attend customer and project sites to investigate and repair faulty equipment.
• Guide customers through remote troubleshooting and corrective procedures.
• Manage technical tickets from initial diagnosis through to resolution, working within agreed SLAs and KPIs.
• Escalate complex issues to engineering, product, suppliers or field service teams where required.
• Manage supplier tickets and RMAs through to completion.
• Monitor backend systems and live networks for performance, connectivity and alerts.
• Set up and support electrical equipment following installation and commissioning.
• Maintain accurate records of technical issues, repairs and resolutions.
• Support customer onboarding and provide basic product training.
• Manage equipment stock and assist with regular stock checks.

Required:

• 5+ years' experience in technical support, field service, electrical equipment or a similar technical environment.
• Strong troubleshooting and diagnostic skills across both hardware and software.
• Good understanding of electrical systems and networking fundamentals.
• Experience working with ticketing systems such as Salesforce, Freshdesk, Zoho or HubSpot.
• Strong customer service and communication skills.
• A proactive, hands‑on approach with the ability to take ownership of issues from start to finish.
• Experience with IoT, connected devices, telecoms, energy technology or charging infrastructure is desirable.
• Proficiency in Microsoft 365, including Outlook, Word and Excel, with strong general PC and IT skills.
• Knowledge of OCPP, cloud platforms, APIs or IoT protocols would be advantageous.
• Full clean driving licence and willingness to travel to customer/project sites.

If you have a strong technical background and enjoy diagnosing problems, working hands‑on with equipment and finding solutions for customers, we'd love to hear from you.