Hybrid Securities & Derivatives Analyst – Global Custody

Citigroup Inc.; Dublin; Hybrid; EUR 36,000 - 47,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and benefits

Job summary

Citi Dublin is seeking a proactive professional to join the Citi Service Team in Global Custody and Direct Custody. You will support clients across settlements, asset servicing, cash, FX and tax, delivering a proactive, client-centric service while adhering to Citis service standards and controls.

Based in Dublin, the role involves handling client inquiries by phone and email, maintaining strong internal and external relationships, contributing to service metrics and MI, and supporting

Qualifications

• Experience in client service or financial operations.
• Strong communication and problem-solving skills.
• Ability to work across time zones and with internal teams.

Responsibilities

• Provide high-quality support to clients across Global Custody and Direct Custody products, including Settlements, Asset Servicing, Cash, FX, and Tax.
• Proactively manage and respond to client enquiries received through telephone, email, and other communication channels, ensuring accuracy and adherence to agreed service levels.
• Maintain compliance with global standards for monitoring, recording, and resolving client queries through designated case management systems.
• Manage urgent requests and escalated issues effectively, balancing client expectations with operational requirements and risk controls.
• Build and maintain strong working relationships with internal partners, operational teams, and external clients to support the delivery of an exceptional client experience.
• Support the preparation and analysis of service metrics, management information (MI), and KPI reporting to monitor team performance and service delivery.
• Identify recurring issues through trend analysis and root cause reviews and contribute to the implementation of service improvement initiatives.
• Participate actively in cross-training and knowledge-sharing activities to broaden product expertise and operational understanding.
• Demonstrate a strong commitment to risk management, regulatory compliance, and Citi's control framework by adhering to policies, escalating issues appropriately, and safeguarding client assets and the firm's reputation.

Job description

Citi Dublin is seeking a proactive professional to join the Citi Service Team in Global Custody and Direct Custody. You will support clients across settlements, asset servicing, cash, FX and tax, delivering a proactive, client-centric service while adhering to Citis service standards and controls.

Based in Dublin, the role involves handling client inquiries by phone and email, maintaining strong internal and external relationships, contributing to service metrics and MI, and supporting