Asset Servicing Intermediate Analyst

Citigroup Inc.; Dublin; Hybrid; EUR 53,000 - 74,000; Full time

Benefits offered by this job

Hybrid working model

Competitive base salary

Job summary

Citigroup Inc. in Dublin is seeking a front-line specialist to manage incoming queries related to corporate actions and income events. You will maintain client relationships, resolve issues, and design efficient service solutions while minimizing risk and ensuring regulatory compliance.

The role offers a hybrid model with opportunities to collaborate across Operations - Transaction Services. The position focuses on asset servicing processes and requires relevant experience in client-facing

Qualifications

• Previous experience in a client-facing role

Responsibilities

• Manage incoming customer queries related to Corporate Action or Income events
• Maintain and progress customer relationships and understand client issues to help resolutions
• Develop client-specific service solutions and maintain quality control
• Understand complex customer queries and manage through a high level of productivity
• Minimise risk by applying procedural requirements and adhering to audit and control policies
• Participate in compliance procedures and controls activities
• Design business documents to reduce manual touch points and improve efficiency
• Collaborate with peers and product to develop solutions for department MIS and mission statements
• Maintain awareness of product changes and system enhancements
• Provide back-up coverage during high volume periods and perform other duties as assigned
• Assess risk when making business decisions and escalate/report control issues with transparency

Skills

Client-facing

Tools

Securities processing

Job description

Responsibilities:

• This role will manage incoming customer queries related to Corporate Action or Income events

• Maintaining and progressing Customer relationships - understanding client issues and helping manage resolutions

• Develops client specific service solutions and maintains quality control

• Understanding complex customer queries and managing through a high level of productivity

• Minimises risk to the bank through the appropriate application of procedural requirements and adherence to audit and control policies

• Participates in compliance related procedures and controls activities

• Continuously looks for and designs business required documents to reduce the number of manual touch points improve efficiency.

• Works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS

• Maintains awareness of product changes and system enhancements

• Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

• Previous experience (basic to intermediate) in a client-facing role

• In-depth knowledge of securities processing, combined with a solid understanding of industry standards and practices

• Communicates with tact and diplomacy in order to exchange potentially complex/sensitive information

• Deals with most problems independently

• Has some latitude to resolve complex issues related to the analysis of asset servicing and custody activities

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group:

Operations - Transaction Services

Job Family:

Asset Servicing

Time Type:

Full time

Primary Location Full Time Salary Range:

52580,00€ - 73620,00€

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.