Hybrid Asset Servicing Analyst: Services & Compliance

Citi; Dublin; Hybrid; EUR 53,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salary

Job summary

Citi Dublin is seeking a customer-focused professional to join our Asset Servicing team in a hybrid role. You will manage incoming queries related to Corporate Action or Income events, maintain client relationships, and help resolve issues, while supporting process improvements.

You will work with fellow product teams to ensure accurate risk controls, adhere to policies, and contribute to MIS reporting, with a competitive base salary and hybrid flexibility.

Qualifications

• Previous experience in a client-facing role.
• In-depth knowledge of securities processing and industry standards.
• Communicates with tact and diplomacy to exchange potentially complex/sensitive information.
• Deals with most problems independently.
• Has some latitude to resolve complex issues related to the analysis of asset servicing and custody activities.

Responsibilities

• Manage incoming customer queries related to Corporate Action or Income events.
• Maintaining and progressing Customer relationships - understanding client issues and helping manage resolutions.
• Develops client specific service solutions and maintains quality control.
• Understanding complex customer queries and managing through a high level of productivity.
• Minimises risk to the bank through the appropriate application of procedural requirements and adherence to audit and control policies.
• Participates in compliance related procedures and controls activities.
• Continuously looks for and designs business required documents to reduce the number of manual touch points improve efficiency.
• Works closely with peers and product to develop solutions that will enable team to meet the mission statements of the department and create dynamic MIS.
• Maintains awareness of product changes and system enhancements.
• Assists team member during periods of high volume work, provides back-up coverage, and performs other duties as assigned by supervisor.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Job description

Citi Dublin is seeking a customer-focused professional to join our Asset Servicing team in a hybrid role. You will manage incoming queries related to Corporate Action or Income events, maintain client relationships, and help resolve issues, while supporting process improvements.

You will work with fellow product teams to ensure accurate risk controls, adhere to policies, and contribute to MIS reporting, with a competitive base salary and hybrid flexibility.