Securities & Derivatives Analyst

Citigroup Inc.; Dublin; Hybrid; EUR 36,000 - 47,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and benefits

Job summary

Citi Dublin is seeking a proactive professional to join the Citi Service Team in Global Custody and Direct Custody. You will support clients across settlements, asset servicing, cash, FX and tax, delivering a proactive, client-centric service while adhering to Citis service standards and controls.

Based in Dublin, the role involves handling client inquiries by phone and email, maintaining strong internal and external relationships, contributing to service metrics and MI, and supporting

Qualifications

• Experience in client service or financial operations.
• Strong communication and problem-solving skills.
• Ability to work across time zones and with internal teams.

Responsibilities

• Provide high-quality support to clients across Global Custody and Direct Custody products, including Settlements, Asset Servicing, Cash, FX, and Tax.
• Proactively manage and respond to client enquiries received through telephone, email, and other communication channels, ensuring accuracy and adherence to agreed service levels.
• Maintain compliance with global standards for monitoring, recording, and resolving client queries through designated case management systems.
• Manage urgent requests and escalated issues effectively, balancing client expectations with operational requirements and risk controls.
• Build and maintain strong working relationships with internal partners, operational teams, and external clients to support the delivery of an exceptional client experience.
• Support the preparation and analysis of service metrics, management information (MI), and KPI reporting to monitor team performance and service delivery.
• Identify recurring issues through trend analysis and root cause reviews and contribute to the implementation of service improvement initiatives.
• Participate actively in cross-training and knowledge-sharing activities to broaden product expertise and operational understanding.
• Demonstrate a strong commitment to risk management, regulatory compliance, and Citi's control framework by adhering to policies, escalating issues appropriately, and safeguarding client assets and the firm's reputation.

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Citi Service Team provides support across Global Custody and Direct Custody services, partnering with clients and internal stakeholders to deliver exceptional service across Transaction Management, Cash, FX, Corporate Actions, and Asset Servicing activities. Operating from key global hubs in Dublin, Kuala Lumpur, and Tampa, the team plays a critical role in ensuring seamless support for domestic and international clients.

Reporting to the Client Services Lead or Senior Manager, you will be responsible for delivering a proactive and client-centric service experience while ensuring adherence to service standards and operational controls. This role offers an excellent opportunity to develop in-depth knowledge of global custody operations and gain exposure to the complexities of international financial markets.

What you'll do

• Provide high-quality support to clients across Global Custody and Direct Custody products, including Settlements, Asset Servicing, Cash, FX, and Tax.
• Proactively manage and respond to client enquiries received through telephone, email, and other communication channels, ensuring accuracy and adherence to agreed service levels.
• Maintain compliance with global standards for monitoring, recording, and resolving client queries through designated case management systems.
• Manage urgent requests and escalated issues effectively, balancing client expectations with operational requirements and risk controls.
• Build and maintain strong working relationships with internal partners, operational teams, and external clients to support the delivery of an exceptional client experience.
• Support the preparation and analysis of service metrics, management information (MI), and KPI reporting to monitor team performance and service delivery.
• Identify recurring issues through trend analysis and root cause reviews and contribute to the implementation of service improvement initiatives.
• Participate actively in cross-training and knowledge-sharing activities to broaden product expertise and operational understanding.
• Demonstrate a strong commitment to risk management, regulatory compliance, and Citi's control framework by adhering to policies, escalating issues appropriately, and safeguarding client assets and the firm's reputation.

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Job Family Group:

Operations - Transaction Services

Job Family:

Securities and Derivatives Processing

Time Type:

Full time

Primary Location Full Time Salary Range:

€35950,00 - €46750,00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.