Hybrid IT Service Desk Analyst — First Line Support

NHS Ayrshire & Arran; Munster; Hybrid; EUR 31,000 - 38,000; Full time

Job summary

NHS Scotland is seeking an experienced First Line Support analyst to join the Digital and Information Service Desk. The role supports around 10,000 computer users across NHS Fife, including GPs.

Hybrid working applies; based in Dunfermline with flexibility to work from home or other desks. You should have strong communication, knowledge of Microsoft products, and the ability to prioritise workload while passing more complex issues to second/third line teams.

Qualifications

• Strong communication skills as a frontline analyst.
• Knowledge of Microsoft product suites (Windows/Office/365).
• Ability to prioritise workload and escalate complex issues to second/third line teams.

Responsibilities

• Provide first line technical support to NHS Scotland users and triage issues for escalation.

Skills

Strong communication

Microsoft products knowledge

workload prioritisation

Job description

NHS Scotland is seeking an experienced First Line Support analyst to join the Digital and Information Service Desk. The role supports around 10,000 computer users across NHS Fife, including GPs.

Hybrid working applies; based in Dunfermline with flexibility to work from home or other desks. You should have strong communication, knowledge of Microsoft products, and the ability to prioritise workload while passing more complex issues to second/third line teams.