Hybrid 2nd Line IT Support Engineer (Dublin)

Spector; Dublin; Hybrid; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Pension

Private healthcare

Training towards Microsoft & securityC

Hybrid working

Job summary

Spector is seeking a technically hands-on 1st line escalation specialist to support clients across MSP-managed environments. You will own complex tickets, identify root causes, and guide issues to resolution while growing experience in Microsoft 365, Azure, security, networking and backup.

The role offers hybrid working from Dublin with certification support. Ideal candidates have 2+ years in an MSP, strong MS 365 admin skills, and solid familiarity with Windows/AD/Group Policy, plus basic

Qualifications

• 2+ years in an MSP environment.
• Strong Microsoft 365 administration skills.
• Solid experience with Windows 10/11, Windows Server, Active Directory and Group Policy.
• Good networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with Azure and ticketing/RMM tools.

Responsibilities

• Provide 2nd line support by phone, email, remote session and on-site when needed.
• Take ownership of tickets escalated from 1st line and resolve them within our commitments to clients.
• Support small client projects, such as user onboarding, device rollouts and Microsoft 365 migrations.
• Mentor 1st line colleagues and share knowledge across the team.

Skills

MSP experience

Microsoft 365 admin

Windows 10/11

Windows Server

Active Directory

Group Policy

Networking basics

Azure

RMM tools

Communication skills

Education

Higher Diploma or equivalent qualification

Microsoft certifications (MS-102, MD-102, AZ-900/104)

Tools

ConnectWise

VMware

Hyper-V

Azure

Job description

Spector is seeking a technically hands-on 1st line escalation specialist to support clients across MSP-managed environments. You will own complex tickets, identify root causes, and guide issues to resolution while growing experience in Microsoft 365, Azure, security, networking and backup.

The role offers hybrid working from Dublin with certification support. Ideal candidates have 2+ years in an MSP, strong MS 365 admin skills, and solid familiarity with Windows/AD/Group Policy, plus basic