Hybrid IT Service Desk Specialist (First Line Support) – Dunfermline

NHS Ayrshire & Arran; Cork; Hybrid; EUR 33,000 - 43,000; Full time

Job summary

NHS Scotland is seeking an experienced First Line Support analyst to join the Digital and Information Service Desk. The role supports around 10,000 computer users across NHS Fife, including GPs.

Hybrid working applies; based in Dunfermline with flexibility to work from home or other desks. You should have strong communication, knowledge of Microsoft products, and the ability to prioritise workload while passing more complex issues to second/third line teams.

Qualifications

• Strong communication skills.
• Knowledge of Microsoft products.
• Ability to prioritise workload and escalate complex issues to second/third line teams.

Responsibilities

• Provide first line IT support to NHS users.
• Pass complex issues to higher-level teams.
• Coordinate with the Digital and Information Service Desk.

Skills

Microsoft products

Communication

Prioritisation

First line support

Job description

NHS Scotland is seeking an experienced First Line Support analyst to join the Digital and Information Service Desk. The role supports around 10,000 computer users across NHS Fife, including GPs.

Hybrid working applies; based in Dunfermline with flexibility to work from home or other desks. You should have strong communication, knowledge of Microsoft products, and the ability to prioritise workload while passing more complex issues to second/third line teams.