Hybrid Infrastructure & Cloud Operations Specialist

INVERSERA TECHNOLOGIES PTE. LTD.; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

INVERSERA TECHNOLOGIES PTE. LTD. in Dublin seeks a Senior IT Operations professional with enterprise IT operations or infrastructure support experience across collaboration and identity systems.

You will perform first-level triage and troubleshoot across collaboration, identity, and hosting environments, coordinate incidents with specialist teams, and execute SOPs and runbooks to restore services. The role involves Microsoft 365 services (Entra ID, Exchange Online, SharePoint Online, Teams) and

Qualifications

• Senior enterprise IT operations or infrastructure support experience.
• Working knowledge of Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online, and Teams, together with on-premises enterprise platforms.
• First-level triage and troubleshooting across collaboration, identity, and hosting environments.
• Incident coordination and escalation across specialist teams.
• Experience executing documented SOPs and runbooks.
• Service restoration, backup verification, recovery support, operational handovers, and cross-team support.

Responsibilities

• Perform first-level triage and troubleshooting across collaboration, identity, and hosting environments.
• Coordinate incidents and escalate to specialist teams.
• Follow documented SOPs and runbooks to restore services and verify backups.
• Support handovers and cross-team collaboration for service restoration.

Skills

IT operations

Infrastructure support

Microsoft 365 basics

Job description

• Senior enterprise IT operations or infrastructure support experience.
• Working knowledge of Microsoft 365 services including Entra ID, Exchange Online, SharePoint Online, and Teams, together with on-premises enterprise platforms.
• First-level triage and troubleshooting across collaboration, identity, and hosting environments.
• Incident coordination and escalation across specialist teams.
• Experience executing documented SOPs and runbooks.
• Service restoration, backup verification, recovery support, operational handovers, and cross-team support.