Hybrid IT Support Specialist

Team; Munster; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Company healthcare scheme

Pension

Competitive holiday entitlement

Company enhanced sick pay

Employee Referral Scheme

Remote working options

Cycle to work scheme

Job summary

Hosting Ireland, part of team.blue, is seeking a Customer Support Technician to assist customers with technical and billing queries in a flexible hybrid role.

You will handle front line support, make outbound calls, upsell at renewals, and work closely with the .IE Registry to grow product attachment. Initial training is in Waterford, followed by two office days and three work-from-home days.

Qualifications

• Commendable customer service experience.
• Excellent troubleshooting and diagnostic skills.
• Strong IT skills including with internet technologies.
• Clear written and verbal communication skills.
• Basic Understanding of network technologies – TCP/IP, DNS.
• Knowledge of cPanel, building websites and web design an advantage.

Responsibilities

• Dealing with front line customer technical support and billing queries via email and phone.
• Make outbound calls to customers based on product profile and project-based lists produced by your line manager.
• Upsell existing customers at point of service renewal.
• Process overflow/cover for inbound sales queries by phone and email.
• Work closely with the .IE Registry activity to upsell new domains and increase product attachment.
• Process .IE domain registration applications and handing customers’ documentation.
• Carrying out such tasks that are required to meet the needs of the business.

Skills

Customer service

Troubleshooting

IT skills

Communication

Networking basics

cPanel knowledge

Tools

cPanel

Job description

Hosting Ireland, part of team.blue, is seeking a Customer Support Technician to assist customers with technical and billing queries in a flexible hybrid role.

You will handle front line support, make outbound calls, upsell at renewals, and work closely with the .IE Registry to grow product attachment. Initial training is in Waterford, followed by two office days and three work-from-home days.