Car & Home Insurance Underwriter — Hybrid

Intact Insurance (previously RSA); Galway; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Intact Insurance Ireland is seeking a Customer Service Operations Underwriter to be the frontline contact for customers and brokers, handling car and home insurance inquiries with a professional, friendly approach.

You’ll join a fast-paced team in Galway, with a hybrid working arrangement and training opportunities as you develop underwriting and customer service skills within a supportive, performance-driven environment.

Qualifications

• Minimum Leaving Certificate or mature student.
• Experience in the insurance sector is desirable.
• Excellent communication with a superb telephone manner.
• Exposure to large multinational call centres would be an advantage.
• Strong IT skills with Word and Excel.
• Strong track record of meeting targets.

Responsibilities

• Provide excellent customer service on the phone and make underwriting decisions on car and home insurance.
• Work within your underwriting licence and escalate decisions to senior team members.
• Meet and exceed your individual and team targets.
• Focus on Quality Assurance and develop customer service and underwriting skills with coaching.
• Fulfil any additional administration duties in support of the role

Skills

Customer service

Communication

Attention to detail

Meeting targets

Telephone manner

Team collaboration

Education

Leaving Certificate or mature student

Tools

Microsoft Word

Microsoft Excel

Job description

Intact Insurance Ireland is seeking a Customer Service Operations Underwriter to be the frontline contact for customers and brokers, handling car and home insurance inquiries with a professional, friendly approach.

You’ll join a fast-paced team in Galway, with a hybrid working arrangement and training opportunities as you develop underwriting and customer service skills within a supportive, performance-driven environment.