Hybrid Dublin Customer Experience Advisor

Sky UK Limited; Dublin; On-site; EUR 30,000 - 32,000; Full time

Benefits offered by this job

Free Sky TV

Discounted broadband

Private healthcare

Cycle to work

Job summary

Sky is hiring a Customer Service Advisor in Dublin with hybrid working arrangements. The role involves handling inbound calls, resolving customer issues, and advising on Sky products to enhance customers’ viewing and online experiences.

Salary starts at €30,015 per annum plus bonus and benefits. The Dublin contact centre offers a supportive team environment and opportunities for growth as technologies and processes evolve.

Qualifications

• Exceptional listening skills to understand and address customer concerns effectively.
• A passion for solving problems with creativity and determination and aim to resolve first time
• The ability to empathise with customers and genuinely understand their needs.
• A strong commitment to providing outstanding customer service and support

Responsibilities

• Manage a range of inbound calls from supporting our accessibility customers with all of their needs, managing and resolving customer complaints and supporting customers with technical queries or billing questions etc
• Develop in-depth knowledge of our products and services and learn how to create engaging and meaningful conversations with customers.
• Take the time to understand each customers needs and recommend Sky products to enhance their viewing, online and/or mobile experience.
• Be a valued member of a supportive, fun, and friendly service team
• As we operate in a fast changing environment, the responsibilities of this role may evolve over time to meet business and customer needs.
• Be available to work 39 hours per week Monday – Friday between the hours of 8:45am and 7:00pm and Saturday 9:00am 5.30pm

Skills

Listening skills

Problem solving

Empathy

Customer service

Job description

Sky is hiring a Customer Service Advisor in Dublin with hybrid working arrangements. The role involves handling inbound calls, resolving customer issues, and advising on Sky products to enhance customers’ viewing and online experiences.

Salary starts at €30,015 per annum plus bonus and benefits. The Dublin contact centre offers a supportive team environment and opportunities for growth as technologies and processes evolve.