Customer Service Advisor - Dublin

Sky Subscriber Services Ltd; Dublin; Hybrid; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Free Sky TV

Discounted broadband

Gym discounts

Cycle to work

Private healthcare

Dental options

Sky pension plan

Life Assurance

Sharesave scheme

Job summary

Sky Ireland is seeking a Customer Service Advisor in our Dublin contact centre, earning €30,015 per annum plus bonus and benefits. The role involves handling inbound calls, resolving complaints, and assisting with billing or technical queries.

You will work in a hybrid model from Burlington Plaza, Dublin, splitting time between home and the office. The schedule is 39 hours per week, Monday–Friday 8:45am–7:00pm and Saturday 9:00am–5:30pm, with a supportive team and a range of Sky benefits

Qualifications

• Excellent listening skills to understand customer concerns.
• Problem solving with creativity and determination to resolve first time.
• Empathy and ability to understand customers' needs.
• Commitment to delivering outstanding customer service.

Responsibilities

• Manage a range of inbound calls from supporting our accessibility customers with all their needs.
• Develop in-depth knowledge of Sky products and services to create engaging conversations.
• Understand each customer's needs and recommend Sky products to enhance their viewing, online and/or mobile experience.
• Be a valued member of a supportive, fun, and friendly service team.
• As we operate in a fast changing environment, responsibilities may evolve over time to meet business and customer needs.

Skills

Listening

Problem solving

Empathy

Customer service

Job description

Dublin Service - Job Description

Join Sky as a Customer Service Advisor in our Dublin contact centre earning €30,015 per annum plus bonus and benefits. It’s our people that make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Our contact centres have embraced hybrid working which means you can split your time between home and the office.

What you’ll do:

• Manage a range of inbound calls from supporting our accessibility customers with all of their needs, managing and resolving customer complaints and supporting customers with technical queries or billing questions etc
• Develop in-depth knowledge of our products and services and learn how to create engaging and meaningful conversations with customers.
• Take the time to understand each customers needs and recommend Sky products to enhance their viewing, online and/or mobile experience.
• Be a valued member of a supportive, fun, and friendly service team
• As we operate in a fast changing environment, the responsibilities of this role may evolve over time to meet business and customer needs.
• Be available to work 39 hours per week Monday – Friday between the hours of 8:45am & 7:00pm and Saturday 9:00am & 5.30pm

What you’ll bring:

• Exceptional listening skills to understand and address customer concerns effectively.
• A passion for solving problems with creativity and determination and aim to resolve first time
• The ability to empathise with customers and genuinely understand their needs.
• A strong commitment to providing outstanding customer service and support

Drive business performance by achieving daily, weekly and monthly KPI’s.

The Benefits:

Individual Lifestyle

• Free Sky TV, along with discounted broadband

Health and well being

• Discounts on external gyms
• Cycle to work scheme
• Private healthcare
• Dental and other healthcare options

Financial wellbeing

• Sky pension plan and Life Assurance which gives you extra piece of mind

Share in the Company success

• Annual Sharesave scheme and long service awards

Inclusion:

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know

Where you’ll work!

You’ll be based at our brilliant Contact Centre at Burlington Plaza in the centre of Dublin, but we operate a hybrid model which allows you the flexibility to split your time between home and the office, if preferable.

When you’re on site, you’ll have access to free tea and coffee, break out TV area, bike rack, changing/shower facilities, and discounted bus travel. Find out more about Sky Ireland here: https://careers.sky.com/sky-ireland/

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer