Hybrid Dublin: Customer Service Advisor

Sky; Dublin; Hybrid; EUR 30,000 - 33,000; Full time

Benefits offered by this job

Free Sky TV

Discounted broadband

Private healthcare

Dental and other healthcare options

Cycle to work scheme

Sky pension plan

Life Assurance

Annual Sharesave scheme

Job summary

Sky in Dublin is seeking a Customer Service Advisor to handle inbound calls from accessibility customers, resolve issues, and promote Sky products across TV, online, and mobile services. The role offers hybrid working and a starting salary of €30,015 per annum plus bonus and benefits.

You will join a supportive team, work 39 hours weekly (Mon–Fri 8:45–19:00, Sat 9:00–17:30), and develop product knowledge while delivering outstanding customer service in a dynamic environment.

Qualifications

• Inbound calls handling experience.
• Ability to understand and resolve customer issues.
• Strong listening and verbal skills.
• Comfort with learning Sky products and services.

Responsibilities

• Handle inbound calls from accessibility customers and resolve complaints.
• Assist customers with billing, technical queries, and product information.
• Develop knowledge of Sky products to provide meaningful conversations.
• Be a supportive team member in a fast-changing environment.
• Work 39 hours per week, Mon–Fri 8:45–19:00 and Sat 9:00–17:30.

Skills

Excellent communication

Empathy

Problem solving

Hybrid work adaptability

Job description

Sky in Dublin is seeking a Customer Service Advisor to handle inbound calls from accessibility customers, resolve issues, and promote Sky products across TV, online, and mobile services. The role offers hybrid working and a starting salary of €30,015 per annum plus bonus and benefits.

You will join a supportive team, work 39 hours weekly (Mon–Fri 8:45–19:00, Sat 9:00–17:30), and develop product knowledge while delivering outstanding customer service in a dynamic environment.