Hybrid Customer Value & Retention Specialist

Virgin Media Ireland; Limerick; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Virgin Media Ireland is seeking a Customer Value Management Representative in Limerick to deliver outstanding retention support and drive customer value. The role combines proactive outreach with strong problem-solving and a customer-first mindset in a hybrid work setup.

You will work from the Limerick office part of the time, with one week remote and one week in the office, and you will travel to the office as needed. A fast-paced environment with diverse challenges awaits.

Qualifications

• Experience in a retention’s role is essential.
• Proactive & Reactive retentions
• Comfortable talking to customers over the phone.
• You’ll enjoy it here if you’re hardworking with a can-do attitude.
• A self-starter, interested in their own development, and how we can help you get there.
• First-class problem-solving skills, attention to detail with high work standards.
• Ability to work independently but also engage with your team to make things better.

Responsibilities

• Support our customers by providing a great customer experience aligned to our Virgin Media values.
• Support business growth by upselling/cross selling as the opportunity arises.
• Engage with customers, be relentless in resolving their issue, minimising customer disruption.
• Provide proactive updates to customers where required, ensuring a great experience.
• Take ownership of the customers journey, to provide a seamless customer experience.
• Contribute to your team and department performance through meeting your agreed weekly targets.
• Proactively outbounding customers.

Skills

Customer retention

Phone communication

Problem solving

Attention to detail

Team collaboration

Self-starter

Job description

Virgin Media Ireland is seeking a Customer Value Management Representative in Limerick to deliver outstanding retention support and drive customer value. The role combines proactive outreach with strong problem-solving and a customer-first mindset in a hybrid work setup.

You will work from the Limerick office part of the time, with one week remote and one week in the office, and you will travel to the office as needed. A fast-paced environment with diverse challenges awaits.