Hybrid Customer Onboarding & Relationship Specialist

Close Brothers Commercial Finance; Dublin; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

Close Brothers Invoice Finance is seeking a Client Services professional in Ireland to provide an efficient service to Hirers, Suppliers and Brokers, supporting onboarding and agreement setup with accuracy and real-time updates.

You will handle enquiries, perform due diligence (AML CCR, Vision Net, RBO), process in-life tasks and help manage risk while delivering excellent stakeholder management across Sales and other internal teams.

Qualifications

• Excellent customer service and stakeholder management.
• Numerate with strong analytical abilities.
• Able to liaise effectively with customers and internal teams.
• Proactive and able to work independently or in a team.

Responsibilities

• Support onboarding and agreement setup with accuracy and real-time updates.
• Perform customer/supplier due diligence and AML checks (CCR, Vision Net, RBO).
• Receive inquiries by email or phone and respond promptly.
• Process in-life tasks: settlements, updates to accounts, payments, and refunds.
• Adhere to Conduct Risk policies and manage risks in your area.

Skills

Customer service

Analytical ability

Communication skills

Teamwork

Job description

Close Brothers Invoice Finance is seeking a Client Services professional in Ireland to provide an efficient service to Hirers, Suppliers and Brokers, supporting onboarding and agreement setup with accuracy and real-time updates.

You will handle enquiries, perform due diligence (AML CCR, Vision Net, RBO), process in-life tasks and help manage risk while delivering excellent stakeholder management across Sales and other internal teams.