Hybrid Customer Care Specialist – Dublin

Sky; Dublin; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Free Sky TV

Discounted broadband

Gyms discounts

Cycle to work scheme

Private healthcare

Dental options

Sky pension plan

Life Assurance

Annual Sharesave scheme

Long service awards

Job summary

Sky in Dublin is hiring a Customer Service Advisor for our contact centre, with an annual salary of €30,015 plus bonus and benefits. The role supports accessibility customers, resolves complaints, and handles billing or technical queries while building knowledge of Sky products.

This position offers hybrid working between home and the office at Burlington Plaza in Dublin, with a 39-hour week, Monday to Friday 8:45am–7:00pm and Saturday 9:00am–5:30pm.

Qualifications

• Exceptional listening skills to understand and address customer concerns effectively.
• A passion for solving problems with creativity and determination and aim to resolve first time
• The ability to empathise with customers and genuinely understand their needs.
• A strong commitment to providing outstanding customer service and support.

Responsibilities

• Manage a range of inbound calls from supporting our accessibility customers with all of their needs, resolving complaints and assisting with billing or technical queries.
• Develop in-depth knowledge of Sky products and services and create engaging conversations with customers.
• Understand customer needs and recommend Sky products to enhance viewing, online and mobile experiences.
• Be a valued member of a supportive, fun, and friendly service team.
• Roles may evolve to meet business and customer needs in a fast-changing environment.
• Be available to work 39 hours per week Monday - Friday between 8:45am–7:00pm and Saturday 9:00am–5:30pm.

Skills

Active listening

Problem solving

Empathy

Customer service

Job description

Sky in Dublin is hiring a Customer Service Advisor for our contact centre, with an annual salary of €30,015 plus bonus and benefits. The role supports accessibility customers, resolves complaints, and handles billing or technical queries while building knowledge of Sky products.

This position offers hybrid working between home and the office at Burlington Plaza in Dublin, with a 39-hour week, Monday to Friday 8:45am–7:00pm and Saturday 9:00am–5:30pm.