Hybrid Contact Centre Agent – Security & Compliance Support

Viking Cloud, Inc.; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Career progression

Death in Service

Disability cover

Wellness programmes

Free parking on-site

Hybrid working

Pension

Gamification bonus

Permanent contract after probation

Recreation facilities

Staff social events

Job summary

VikingCloud in Dublin is hiring as a Contact Centre Agent for inbound support across voice, chat, email, and SMS. The role offers hybrid working with in-office presence on certain days and opportunities for progression within a dynamic, international company.

The position requires a year of customer service experience, strong English skills, and the ability to multi-task in a fast-paced environment. A focus on security and compliance knowledge will be developed on the job.

Qualifications

• 1 year experience in a fast-paced customer service environment.
• Leaving cert or equivalent desirable.
• Full-time working; 37.5 hours per week, 8-hour shift between 8 am - 10 pm.
• Excellent listener with clear purpose and confidence.
• Team player with a positive outlook in customer services.

Responsibilities

• Provide excellent support via voice, web-chat, email and SMS.
• Deliver exceptional customer experiences at every touchpoint.
• Educate customers on security and compliance relevance.
• Assist and/or manage customer profiles for security assessments.
• Identify opportunities to upsell security and compliance products.
• Attend regular feedback, coaching and support for success.
• Undertake additional tasks as needed by business.

Skills

Active listening

Customer service

Team player

Attention to detail

Multi-tasking

English proficiency

Problem solving

Decision making

Flexible shifts

Tech awareness

Education

Leaving cert/Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

VikingCloud in Dublin is hiring as a Contact Centre Agent for inbound support across voice, chat, email, and SMS. The role offers hybrid working with in-office presence on certain days and opportunities for progression within a dynamic, international company.

The position requires a year of customer service experience, strong English skills, and the ability to multi-task in a fast-paced environment. A focus on security and compliance knowledge will be developed on the job.