Hybrid Application & IT Support Analyst – Dublin

MPG Recruitment Limited; Dublin; Hybride; EUR 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Bonus 10%

Pension 10% employer

Excellent benefits

Résumé du poste

MPG Recruitment is partnering with a globally recognised financial services organisation to recruit an Application Support Analyst for their Irish office in Dublin.

The role combines Application Support with hands-on IT Support, requiring 3+ years of experience and the ability to work with European IT teams. It offers a hybrid Dublin arrangement (4 days on-site), and a salary of €45,000–€55,000 with up to 10% bonus and a 10% employer pension.

Qualifications

• 3+ years of experience in a role combining Application Support and IT Support.
• Experience supporting, configuring or troubleshooting business applications (CRM/ERP/LOB).
• Experience with testing, change management and documentation.
• Experience working with third-party software vendors and suppliers.
• Strong Microsoft 365 and Windows Server experience.
• Exposure to AWS and ITSM tools (ManageEngine or ServiceNow).

Responsabilités

• Support and configure business-critical applications, including front/back office systems.
• Investigate issues, identify root causes and coordinate with vendors to resolution.
• Monitor system interfaces, integrations and batch processes.
• Gather and document business requirements and support changes.
• Create test plans, perform testing and capture evidence before go-live.
• Support change management with user communications and documentation.

Connaissances

3+ years experience in AS+IT support

Microsoft 365

Windows Server

AWS

ITSM tools

ManageEngine

ServiceNow

PowerShell

SQL

Formation

Degree in IT or related discipline

Outils

ManageEngine

ServiceNow

PowerShell

SQL

Description du poste

MPG Recruitment is partnering with a globally recognised financial services organisation to recruit an Application Support Analyst for their Irish office in Dublin.

The role combines Application Support with hands-on IT Support, requiring 3+ years of experience and the ability to work with European IT teams. It offers a hybrid Dublin arrangement (4 days on-site), and a salary of €45,000–€55,000 with up to 10% bonus and a 10% employer pension.