HVAC Service Technician (County Cork)

Careerwise Recruitment; Cork; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Company van provided

Daily subsistent rate after 5 hours

Job summary

CareerWise Recruitment in Co. Cork seeks a HVAC Service Technician to service and repair equipment on client sites for high standards of customer care. You will diagnose issues, perform PPM, and handle warranty work while reporting on outcomes. A company van is provided and a competitive salary with subsistence after 5 hours.

The role requires strong customer service skills, ability to work with service desk and operations, and proficiency in diagnostic tools and MS Office.

Qualifications

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Able to cover standby and call outs on scheduled basis.
• Proficient in using Microsoft Office Suite.
• Drivers licence; right to work in country.

Responsibilities

• Diagnose system problems when servicing products and equipment on customer sites.
• Attend sites for Planned Preventative Maintenance, breakdowns, warranty work, hire and commissioning.
• Build and maintain strong customer relationships as a trusted contact.
• Collaborate with service desk, sales and operations teams to share insights.
• Use diagnostic software and hand-tools following specs to diagnose/repair units.
• Generate reports on completed invoiced work orders.
• Communicate updates with supervisors and regional managers to drive improvements.

Skills

Customer service

Interpersonal skills

Problem solving

Diagnostic software

MS Office

Communication skills

Standby coverage

Driver's license

Education

F-Gas certificate

Tools

Diagnostic software

Hand-tools

Job description

A HVAC Service Technician is required by CareerWise Recruitment for our Co. Cork based client. The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Company Van provided - excellent salary and daily subsistent rate after 5 hours!!

Role of this position

• Customer and Technical: Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
• Internal Controls and Administration: Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

JOB REQUIREMENTS

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
• Proficient in using Microsoft Office Suite.
• Drivers licence as a company vehicle will be allocated.
• Right to Work status confirmed for Country of application.

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