HVAC Service Technician

Careerwise Recruitment; Donegal; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Company van provided

Daily subsistence rate after 5 hours

Job summary

CareerWise Recruitment's client in Donegal is seeking an HVAC Service Technician to deliver on-site maintenance and repair, PPMS, and breakdown support, while building strong customer relationships.

You will diagnose faults, use diagnostic software and hand-tools, and collaborate with service desks and operations to drive improvements. A valid driving license and F-Gas certificate are required.

Qualifications

• Experience in a service or field-based technician role.
• Knowledge of customer service principles.
• Excellent communication and interpersonal skills.

Responsibilities

• Attend customer sites for Planned Preventative Maintenance (PPM), breakdowns, commissioning workloads.
• Diagnose system problems and repair units using diagnostics and hand-tools.
• Build and maintain strong relationships with customers and coordinate with service desk and operations.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Interpersonal skills

Education

F-Gas Certificate

Tools

Diagnostic software

MS Office

Hand-tools

Job description

A HVAC Service Technician is required by CareerWise Recruitment for our Donegal based client. The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Company Van provided - excellent salary and daily subsistent rate after 5 hours!!

Role of this position

Customer and Technical: Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.Build and maintain strong relationships with customers, acting as a trusted point of contact.Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.Reporting and Analysis: Generate regular reports on completed invoiced work orders.Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement. Internal Controls and Administration: Proven experience in service or field-based technician role.Strong knowledge of customer service principles.Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiencesEffective communication skillsAnalytical thinking and problem-solving abilities.Proficiency in using, Apps, diagnostic software, and MS Office Suite.

JOB REQUIREMENTS

Knowledge of manufacturing industry an advantagePeople and communication skills with a positive mindsetAble to work with minimal supervision.Appropriate skilled based certificates with F-GasAble to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidaysProficient in using Microsoft Office Suite.Drivers licence as a company vehicle will be allocatedRight to Work status confirmed for Country of application.