Hotel Reservations Specialist | Guest Service & Yield

The Grand Hotel Malahide; Malahide; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Meals on duty

Complimentary parking on site

Free use of Arena Fitness Gym

Staff, family & friends discounts

FBD Insurance 15% Discount

Taxsaver Scheme & Cycle to Work Scheme

Cash Saving Scheme – Save as You Earn

‘Refer a Friend’ bonus scheme

Colleague Discounted Dry Cleaning Serv

Job summary

The Grand Hotel Malahide in Malahide, Ireland is seeking a Reservations Agent to join our Sales & Reservations team. Previous hotel reservations experience is preferred and you will manage reservations, assist with enquiries, and support yield management to maximise occupancy across both hotels.

You will work with direct CMS, OTA extranets and channel manager to load rates, communicate with guests and provide excellent customer service.

Qualifications

• Previous experience in a similar role in a hotel environment.
• Ability to prioritise in a fast-paced environment.
• Accuracy & strong attention to detail.
• Flexibility in day-to-day job demands.
• Standards driven & customer focused.
• Excellent organisational and communication skills.
• Work well within a team environment and also be able to use own initiative.

Responsibilities

• Managing reservations
• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPs and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for rate loading, guest communications and post stay feedback
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

Skills

Hotel reservations experience

Organisational and communication

Teamwork and initiative

Tools

Hotel CMS systems

OTA extranets

Channel manager

Job description

The Grand Hotel Malahide in Malahide, Ireland is seeking a Reservations Agent to join our Sales & Reservations team. Previous hotel reservations experience is preferred and you will manage reservations, assist with enquiries, and support yield management to maximise occupancy across both hotels.

You will work with direct CMS, OTA extranets and channel manager to load rates, communicate with guests and provide excellent customer service.