Hotel Receptionist (Part time)

The Rose Hotel; Tralee; On-site; EUR 17,000 - 22,000; Part time

Job summary

The Rose Hotel in Tralee, Co. Kerry, is hiring a part-time Hotel Receptionist to join our Front Desk team. The role covers guest check-in/out, updating guest profiles, handling cash and processing payments, and supporting Reservations with bookings and enquiries. Flexibility for 1–3 days, including weekends, is required.

Experience with Guestline/Resdiary is preferred. Fluent English and a customer-focused approach are essential for delivering exceptional service to our guests.

Qualifications

• 6-12 months experience in a similar role
• Use of a hotel reservations package essential
• Excellent customer service skills

Responsibilities

• Check guests in and out to hotel standards
• Update guest profiles on registration
• Process payments in line with cash handling procedures
• Answer telephone calls efficiently
• Relay enquiries to relevant departments with accurate information
• Assist Reservations with updating bookings (groups and FIT)
• Respond to reservation enquiries via email/phone promptly to maximise sales
• Maintain float, count cash and complete end-of-shift cash up per SOP
• Familiar with hotel offers, rates and promotions
• Provide local knowledge and recommendations to guests
• Be trained on sleepers report and send daily when required
• Understand corporate rates and credit agreements as applicable
• Assist Reservations with emails, ring-around and dining bookings for individuals and groups
• Attend in-house training and departmental meetings

Skills

Customer service

Reception

Reservations

Local knowledge

Communication

Teamwork

Tools

Guestline

Resdiary

Job description

Hotel Receptionist (Part time)

The Rose Hotel is now looking to recruit a part time receptionist for our Front Desk team..

The hotel is open all year round.

This role is to work 1-3 days a week, must be flexible in the working days

The main duties of the role include:

To carry out guest check in and out as our standards

To update all guest profiles on registration

To ensure that all payments are processed in line with Cash Handling procedure

To answer all telephone calls efficiently

To communicate any enquiries to the relevant department in a timely manner, ensuring that all information is correct

To liaise with all internal and external service providers in relation to guest bookings or requests

To assist the Reservations Department with updating reservations for individual or group bookings. This involves being familiar with any events, Block Bookings, along with FIT reservations.

To respond to any telephone or email reservations enquiries as per The Rose Hotel SOP, ensuring that all queries are responded to in a timely and professional manner ensuring that sales are maximized

To maintain the change float for the hotel, along with daily counting of the safe and your till float.

To carry out end of shift cash up as per The Rose Hotel SOP

To be familiar with all hotel special offers, rates and promotions.

To be familiar with local attractions and services and provide up to date advice and recommendations to guests

To be fully trained the 5 day sleepers report and be able to send this every morning when required.

Being familiar with our corporate rates and various credit agreements that may or may not be in place for various companies and their clients.

Being fully trained in Block reservations, how to update, add rooms and knowing the rates for various events.

Working closely with and assisting the Reservations Department in all areas such as email enquiries, completing the ring around and booking dinner times for both individual guests as well as groups.

To carry out any other reasonable request from management

. To attend in house training and departmental meetings

About the role

The role is a flexible one where a member of the team has to deal with guest enquiries, reservations, know local knowledge etc.

The reservation system we use is Guestline so previous experience with this would be an advantage. Must have used a reservation package previously

We also use Resdiary for the booking of dining times in our restaurant

Working hours will vary - early/late and middle shift. Working weekends and public holidays is part of the rostered week.

Working 1-3 days

On the job training will take place

Fluent in English

You will be provided with a uniform - dress and jacket, together with a necklace, rose pin and name badge.

About the company

We are The Rose Hotel, a four-star, family-run hotel in the heart of Tralee, Co. Kerry. With 161 bedrooms, restaurants, bars, spa, gym and function facilities, we offer a warm, welcoming environment and exceptional hospitality. We combine comfort, quality service and genuine care to deliver memorable experiences for every guest. Join us if you want to be part of a hotel team where tradition, professionalism and hospitality matter.

Required Criteria

• Must have at least 6-12 months experience in a similar role
• Use of a hotel reservations package essential
• Excellent customer service skills

Desired Criteria

• Used Guestline previously
• Positive attitude

Skills you'll need

• Exceptional Customer Service Skills
• Reception skills
• Reservation skills
• Local Knowledge Skills
• Communication
• Teamwork