Food & Beverage Assistant - Weekday Evenings

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 17,000 - 21,000; Part time

Benefits offered by this job

Weekly pay

Educational programmes

Career progression & GN Group

Online training platform

Employee assistance & wellbeing

Refer a friend bonus

Employee recognition programme

Social events

Free meals on duty

Employee discount 20% on bar &餐食

Spa & fitness discounts

Bike to work scheme

On-site parking

Job summary

Great National Ballykisteen Golf Hotel invites applications for a Food & Beverage Assistant to join our friendly team for weekday evening shifts. You will deliver high-quality service, welcome guests, and assist in maintaining smooth service in our dining outlets.

The ideal candidate will be passionate about hospitality, fluent in English, a team player, and able to multi-task while maintaining attention to detail.

Qualifications

• Experience in a high-volume hospitality environment is beneficial but not essential.
• Passion for the hospitality industry and customer service.
• Fluent English with excellent communication skills.
• Able to multi-task and maintain a positive, professional demeanor.
• Willingness to work weekday evenings and weekends if required.

Responsibilities

• Ensure high-quality service for guests during their visit.
• Greet guests on arrival and thank them on departure.
• Prepare the outlet before service and maintain hygiene standards.
• Know the menu and specials; confidently explain dishes and allergens.
• Recommend dishes and beverages, including wines.
• Handle receipts and follow hotel service procedures.
• Observe Food Hygiene Regulations and keep areas clean after service.
• Attend training sessions as required by management.
• Maintain safety and assist colleagues during shifts.

Skills

Hospitality

Customer service

English fluency

People skills

Multitasking

Attention to detail

Team player

Presentation

Initiative

Flexibility

Job description

We are seeking an enthusiastic individual to join our dynamic team as a Food & Beverage Assistant for weekday evening shifts.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

Responsibilities:

• Ensuring that the customer receives the highest quality of service from you during their visit to the hotel.
• Greeting the customer when they arrive and thanking them for their custom when they leave.
• Ensuring that all preparation is completed before the food and beverage outlet opens.
• Knowing the food menu, including any specials of the day, how the dishes are cooked, and being able to recommend dishes.
• Being aware of all the allergens that may be contained in each of the dishes.
• Being confident in your ability to explain what is in each dish if requested.
• Knowing the range of drinks that are available which also includes wines.
• Throughout service, follow correct procedures as stipulated by the hotel in the service of food and beverages and in any of the food service outlets.
• Issuing receipts to all customers.
• Being aware of Food Hygiene Regulations and carry out any tasks or duties in conjunction with such regulations.
• Clean and tidy up the restaurant after service and carry out any cleaning duties as directed by your supervisor.
• Attend any training that management requires you to attend.
• Observe all Health and Safety rules and ensure the safety of yourself, guests, and work colleagues.

The ideal candidate must have:

• Previous experience in a high volume/fast paced Food & Beverage environment is desired, but not essential.
• Passion for the hospitality industry.
• Team player with the ability to multi task and have excellent presentation skills with a fine eye for detail.
• Excellent personal presentation/grooming to represent our brand professionally at all times.
• A true people person who can deliver exceptional customer service with confidence and professionalism.
• A warm, friendly, positive and approachable personality when dealing with fellow staff and guests.
• Ability to take the initiative and demonstrate working independently while multi tasking and follow up on queries and enquires as part of a shift.
• Exceptional customer service skills, with the ability to handle customer inquiries and complaints in a professional manner
• A hard working problem solver with a can do attitude who can think outside the box.
• Excellent organisational skills and ability to multi task and prioritise tasks effectively and maintain a seamless operation in particular during busy periods.
• Fluent English and excellent communication skills.
• Have full permission or hold a valid visa to work in the EU.
• Applicants must be at least 18 years of age due to licensing requirements for bartending during service.

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team's success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• 20% discount on Spa treatments, including the Floatation Pod.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking